jayden
Terrible Service
Horrible service. After sending 2 emails, I got a response that our order has been forgotten to be shipped out. The customer service was unapologetic and responded with "we are human and make mistakes.
Response from PrimeStyleAug 12, 2015
We are sincerely sorry for this incident as we value customer service and satisfaction. We would like to know your order number so we can check this for you and do appropriate actions for this situation. We are a direct factory and only make the items as they are ordered. We allow 3 business days for the items to be made, sized, and appraised then ship overnight for free if in the US or 2 business days delivery for international orders. If delays can't be avoided we make sure to still do our best to ship the item at the earliest possible time as we don't want to keep our customers waiting. We hope you accept our apology and allow us to exert all our efforts to still turn this experience to a happy one. Thank you! Please contact us back at 888.532.9440 so we can resolve this asap.


