Prime Choice Auto PartsReviews of primechoiceautoparts.com

I ordered a pair of front brake rotors and pads for my Mazda 3 (2008) and they arrived promptly. Had I posted my review at that time it would have been 5 stars. By the time I got my mechanic to install them we found they did not fit and were the wrong part number. The manager (Daniel A.) of the Stittsville (Ontario) store assured me, in a serious tone, that there was no way to return or exchange them even though it was their mistake, since 30 days had passed. I attempted to post my complaint on Yelp! but saw there were only three other reviews, but 627 reviews hidden from view and "not recommended." I found that paid advertisers on Yelp! can benefit from certain "protections" but this one is ridiculous. Yes. Their prices are cheap, but it is apparent how they make their money by standing fast on "gotcha" customer service policies. Anyone need a pair of brand new brake rotors NOT for a Mazda 3?

Only half of my order was received. When I called the customer service agent said the other half was on it's way and he gave me a tracking order #. He said to call and track it if I didn't receive it. About 3 weeks later I still didn't have my part so I called again. This time the customer service agent said that both parts were shipped and should have been received at the same time. He also looked up the tracking number and found out that both packages were delivered the same day. Ok so what...maybe someone stole one of the 2 packages from my porch...that wouldn't make sense..why wouldn't they take both?? So then to top it off...the agent says that because it's been 21 days since delivery they can't file a shipping claim. Well that sucks because when I called the first time it had only been 12 days since the item was supposed delivered. The agent didn't say that it had already been delivered. Of course when I mentioned this the 2nd agent said that there wasn't a record of my first call which of course I have a record of on my phone. They wouldn't send the item again but wanted me to purchase it again.

My radiator showed up damaged the box was perfect condition so it was damaged before even being packed . Countless calls and emails to customer service to no resolve. A month later and I still do not have a return authorization. Avoid this company at all costs total ripoff !

This place had the potential to be great. However, they are far from it. Out of the parts I ordered, one of the lower control arms were out of tolerance and had to be modified to fit. Both of the upper control arms had incorrectly installed bushings (4) which had to be re-pressed. The inner tie rod ends were missing the lock washers which were clearly identified on the order. A call to customer service and the genius on the phone kept asking if the package was damaged. Six (6) seperate times I told him there was no box damage and the parts were sealed in bags. He then tells me he is filing a claim on the shipping company. Dishonest much? Mr "customer service" then asks why can't I just get the parts locally... I will, next time! In order for me to get the missing parts, I'm required to take pictures of the boxes and the missing parts (Impossible, I know, but it shows their level of thinking), email said photos, wait for a shipping label, send back missing parts, and wait for new ones. This company is a joke. Don't waste your time or money here. There's hundreds of others where the deals are just as good.

Great quality, even better prices!

This was my second time ordering parts from prime choice, both times i never got an email confirmation, which at first i thought i got ripped off but low and behold the brake rotors i ordered were delivered within 3 days and ill use them on my next vehicle as well! I recommend these rotors as a price you cant beat.

I ordered some struts first day they broke after I hit a pot hole beware cheap Chinese made auto parts

Everything was great and came quickly