Prime Choice Auto PartsReviews of primechoiceautoparts.com

The absolute worst parts company I have ever dealt with. They shipped me the wrong rotors because apparently they are too dumb to know the difference between front and rear rotors. Then they asked me to ship them back... I did and added tracking.They received the parts on 3/30/2018..... I emailed them inquiring about my refund and was just informed this morning that they are about to start the refund process and it will take another 3-5 days!!! Are you serious? You have had the parts back for 10 days and you are just now about to start fixing your mistake?For anyone reading this.... Choose a different company. They don't know their Butt from a hole in the wall when it comes to auto parts and they act as if they are doing you a favor to give your money back. If you actually want to finish a job.... Pick another company.

Terrible about returns and refunds, Product descriptions are poor and incomplete. I had to call multiple times in order to return a pair of struts and multiple times after they had the struts back to get my money refunded. I will never do business with them again and would recommend avoiding if at all possible

I called and asked for refund on part. I was told to reject part and I'd be given credit in 7-10 days accidently ordered.over 3 weeks later I'm still waiting on refund. In fact after at least 4 calls and numerous emails. being promised 3-5 business days again I've waited 8 days and no refund. First time I called about not recieving the refund customer service couldn't even find my order . I had total charged. Date charged, shipping tracking number and order number. VERY VERY DISAPOINTED IN HOW SLOWLY THEY REFUND

PLEASE STAY AWAY FROM THIS CALLED PRIME CHOICE AUTO PARTS. GOT SOME STRUTS AND HUB BEARINGS FROM THESE GUYS.. 5 MONTHS LATER HAD TO CHANGE THE WHOLE THING.. CALLED THEM AND TOLD THEM ABOUT IT, THEY ASKED ME TO SEND SOME PICTURES WHICH I DID, SENT THEM SEVERAL EMAILS AFTER THAT AND NEVER GOT A RESPONSE... WITH PARTS LIKE HUB BEARING, IF YOU DON,T GET GOOD QUALITY PARTS YOU ARE RISKING YOUR LIFE. SO, F@#$ THESE GUYS..

Parts are the lowest grade. I purchase a 14 piece suspension kit - 6 months ago. The entire suspension is cheaply made and is not any where close to durable. Ironically, the suspension set I ordered off their site is no longer listed on their site. This company has refuses to stand behind their product. Go to your local auto parts store or choose a reputable online company. BUYER BEWARE!!!!

we just got off the phone with an EXTREMELY RUDE guy at your company. Refused to do ANYTHING to help us with the issue we have getting our order from you. NEVER even bothered to ask for any information from us to look it up. When we asked for a manager, we were put on hold & then told they are now closed and hung up on. Way to treat a US Soilder! I will NEVER give our business to your company and make sure everyone knows to stay clear!

Ordered brake rotors and brakes for my Infiniti G 35. They sent the wrong items. Now they want me to return and pay for shipping and a 25% restocking fee for their mistake. Ebay isn't much help. BUYER BEWARE!!! These people are not honest or of any help.

Bad shipping service, they never gave me a tracking # at all and they never told me when I would receive my product.