Prime Choice Auto PartsReviews of primechoiceautoparts.com

Very happy with service and products

Item was as advertised. Shipping time was acceptable. Item was sent in a very flimsy box. The box was somewhat damaged upon delivery but the item inside was fine. Shipper should have double boxed the product or used a heavier single box to ship. I was lucky the item arrived in good condition. Good product. Poor shipping.

My order arrived fast but the package was damaged by the carrier. I contacted the company and they started to process my reactant right away and arrived fast.

...when I told the rep, the rotors for my clk350 are considerably below discard thickness, the rep asked me to take pictures of the rotors measuring the thickness. when I asked why you not do it with the items in stock, she just simply refused to do so. Not sure if these rotors were simply used rotors taken off vehicles after their life is over and simply polished and resold. I would have given them the benefit of doubt but the bad customer service experience makes me believe otherwise. And also the fact, one of the rotors came damaged, chipped in 2-3 places on the edges - makes one question the quality of the material used. Only positive is that they did eventually arrange a pickup and issued a full refund.

Thank you for sending the parts quickly and for the reasonable cost. Great job!

If I were ordering any parts for my truck this is the first place I would shop.

They stand behind what they sell.

It took a bit to work through all the glitches and E-Bay not allowing e-mails outside of them. But in the end it was taken care of.