Primal TrustReviews of primaltrust.org

I have been a member of Primal Trust for over a year and have valued some of the content provided. Having finished the programme, I cancelled my membership, but missed the renewal date by a single day. I immediately requested cancellation with zero usage of the new month, but was denied a refund. The support team declined to offer any goodwill gesture despite my long-term history with them, citing a rigid 'no refund' policy. Highly disappointed that they couldn’t offer a goodwill gesture to someone who has been a member for 12+ months. Having derived zero value from this accidental renewal, the charge is effectively a penalty rather than a service fee. I am leaving this review so others are aware of this strict policy and how members are treated.

It's an expensive program. I completed levels 1 and 2, joined support groups and did the daily work. There is great content: IFS in particular and tools to be more present and feel our feelings have been useful. But beware of the 'community' and peer support because they are essentially made up of dysfunctional people (like me, doing limbic retraining) looking after other dysfunctional people. All strangers. It was triggering. There is additional payment for groups led by mentors. And what is exactly 'Dr' Kat's qualifications? She must have made a lot of money from PT. I'd say join for level one, there is useful content. But be careful. Group dynamic should be monitored.

As a provider of health programs for desperately ill (and therefore often low income people), PrimalTrust states on its web site it offers sliding scales. When I contacted them, they said to pay up front and then they would tell me the discount. I asked to please disclose how they decide before I pay, do they use tax forms, etc., that paying first and then not being able to continue would be pretty terrible for a person in my position. I wrote a total of 4 times, they insisted I pay first before they would tell me anything. Please note, because of this I could not do the program so am not speaking to that. I am warning that their business practices are suspect, a little on the order of bait and switch which is terrible in the arena of chronic illness.