PridehomewarrantyReviews of pridehomewarranty.com

They are not answering their phone or responding to email.

cannot get them to answer the phone.....

I've had the unfortunate bad luck of having to be in contact with this terrible company on multiple occasions. Each time I have to make a claim, I wait on the phone for many minutes at a time (always more than 10). If anyone ever answers, it always sounds like its the same person (which to me is weird, since it seems like a pretty large company). Regardless of that, the company's policies are very misleading on what they will actually cover. When I called about an electrical problem, they refused to cover it because they claimed that the installation was done incorrectly from before I owned the house, even though the problem had only just started to occur after living in the house for several months. I'm hoping that they will be able to send someone out for a furnace problem that we are having currently, but I have still not been able to speak with anyone about it or make a claim, even though I've called multiple times, left voice messages, and even submitted an online request for a new claim. DO NOT GO WITH PRIDE HOME WARRANTY!

I called Pride home warranty on a Sunday when my heat went out. They came out literally within a few hours and my heat was fixed that day. I appreciate the great response time. Thank you

After four years, I switched from American Home Shield because they raised the premium and I was tired of the extended wait times on the phone. I am very sorry I changed. Read carefully through the Pride contract and you will see numerous conditions required before they agree to pay a claim. In my case I was running out of hot water. The plumber diagnosed the problem as the gas valve attached to the water heater. Prime said it could could not pay this claim because in the section, "Limitations on Liability," the contract happens to state that "valves" are listed among the items not covered by Pride. "Gas valve" is not listed under "Exclusions" by the section on the water heater, but hidden at another place on the contract. Neither would the tank itself be covered because that item is not listed under "Inclusions." (I contacted American Home Shield and the adjuster confirmed that the same problem would have been covered on my old warranty.) Before going with Pride read carefully through the "Exclusions" section and you will be convinced to go with another business.

5 stars! Would recomended to others

Exceptional service.

Exceptional service. They were very quick with my emergency ac issue. They told me to shut it off and the company came out within 2 hours. Thank g-d they were able to fix it that day.