Price Self StorageReviews of priceselfstorage.com

Great customer support and great service

Jayla was very helpful and friendly and made the rental process easy and smooth.

Very friendly

** when I shared with the front desk/management the resolution offered here on tristpilot, nobody knew what I was referring to, and claimed they couldn’t honor the offer to move my unit, meaning I would have to go through emptying and moving my storage unit over again (with the same initial problem of not having a Dollie that could fit past the hallway where I have a unit). They said there are no notes in the system and are completely unaware of the situation. This is despite talking to someone else at the front desk who said they would arrange to move my unit and call me back, (I didn’t receive a follow up call). The biggest inconvenience at this point is having to move units twice due to their failure to communicate that I was given a unit that cannot be accessed by their Dollies/carts. (The unit is down a hallway With a much narrower door than the first hallway) Everyone seems to give a scripted response that there are smaller carts available, but in at least four trips, I’ve never seen them and certainly no staff member has offered one after I’ve requested. (Even when no other cars are on the storage property they say that these extra carts are probably being occupied by other movers.) There’s a general feeling here of “tell customer what they want to hear, but let them deal with it on their own later” ——————— Original Message: Yelping this. I’m disappointed. The staff is friendly but I was charged a fee that is unfair and based on their negligence. Also i kept running into problems that made my trip extremely time consuming and INEFFICIENT . when I was switching units I wasn’t made aware until mid move that the unit I was moving into doesn’t have a corridor large enough for the Dollie to pass through. Supposedly there are carts on site but I was one of the only people there and none of these smaller carts were to be found. To make a long story less long, it increased our work load and the timing it would take had we been able to unload our Dollie in front of our unit. we were forced to take everything off the large Dollie then drag or carry it down the hall to the unit. By the time we finished it was already time to go and we left a few cardboard boxes as we were told it would be ok if we left some things. The cardboard boxes could have been put in our unit but we left because they were closing up which posed another problem. My Id for the Dollie rental was still at the office. On top of that I was told to go back to office (which is pretty far away, this is a very large wherehouse) and I was locked out. The Dollie I used I couldn’t even stick the chain back into the machine to refund my coin to get my drivers license back and there was no one to assist me. Fortunately a lady I didn’t know was able to call the manager to have her open the office and give me my license back after a 15 minute wait outside in the dark by myself. I can’t believe I wasnt told prior to moving units that I would be in a unit that I can’t pull a Dollie to the front of. I am astounded they would then charge me a fee for cardboard boxes I didn’t have time to move into my unit because they were closing. Then to go through the ordeal with trying to get the Dollie returned and chip out to wait an extra 15 minutes after closing to get my drivers license back. Again very friendly staff but in terms of support or vision for helping customers to achieve a seamless and efficient experience is sorely lacking.

Great service

Management is a DISASTER.. Management is worse than the rats that feed on your belongings.

Excellent = Staff very friendly and helpful. Rates are reasonable and a great location.

Extremely well-run and safe facility. Staff member is extremely attentive, thoughtful and helpful. One serious concern is the extreme fiscal penalty if a client defaults.