Priceline LogisticsReviews of pricelinelogistics.com

Held us hostage .. pirates- Alexander Wilkerning JR Movers - he is a horrible illegal human being - took 4 weeks to get our stuff most of it broken or chipped lies about everything he is not even a citizen he is a foreigner who showed up 2 days late after work hours demanding more money - cashiers check took Venmo - next four weeks hell shows up again to deliver by himself again demanding more cash paid again Venmo - DONT USE these people - you are being exstorted

I used Priceline Logistics for a move from Boston, MA to Clearwater, FL. When I booked the move, I spoke with Jim Miller and was quoted 2469.64 for the move. I was moving mostly boxes and a few small furniture items. When I made the call, I hadn’t completed packing, so I informed Jim that I wasn’t yet sure of the final amount of boxes and wanted to wait until I had a final number. He assured me not to worry because my move was well under the 2,000lb limit and said I could just call back when I had the final number of boxes. He also assured me the price would not go up and never mentioned a word about cubic feet, nor did he mention that Priceline Logistics wouldn’t be the company moving our stuff. Jim also assured me that he would be there “every step of the way”, but I was not able to reach Jim. In fact, it took over two weeks before I was able to reach anyone because no one answered the phone, and no matter what number I called, the mailbox was always full. I did eventually get someone to respond to email and someone did eventually call me back, but I was then informed that the price would go up to 3,549 because I had more than 286 cubic feet with the additional boxes. I should have cancelled then, but I had already paid the deposit, which by this time was only 50% refundable as a credit toward a future move, so I agreed to the increase and was promised again that the price would not go up save 75 dollars for an extra set of stairs. I was given a three-day window for my move August 16-18th, however, I received a call from the driver of Moving Express, who had been hired to move my stuff, that Saturday (August 14th) informing us that they were coming the next day August 15th between 11-1 pm. When I stated that did not work for me, I was told that I had to accept that day because they could not come any other day that week. When they arrived a little after 3pm, I was told that I would need to pay another $1500 because I did not wrap the furniture I had in blankets so they would need to supply the blankets and wrap the furniture. They also said, there was a charge for every seven steps after the first seven stairs. Our unit was on the 3rd floor. When I told the driver that my contract stated every 15 steps and that the moving blankets were included in the price, the driver stated, “That contract is with Priceline and doesn’t mean anything to us.” I tried to call Priceline but they were closed, so I told them to forget it and that I would work with my credit card company to get the deposit back. They then came down on the price and asked for a $700 tip instead. I knew I was being taken advantage of, but given that I was not sure if I would get another mover by the time I had to vacate my home, not to mention I was risking losing my deposit, which was over 1,500, I agreed to pay the $700 tip. My stuff was shipped to a storage facility and when the driver called to provide me with a delivery date, he wanted even more money stating that he would need a shuttle truck. I had already confirmed with the storage company when I made the reservation that a semi truck would not be an issue. When I informed the driver of this, he did not believe me and asked me to call to confirm again. I did and got the same information, which I shared with the driver but he still did not believe me, so I told him that I was not paying for a shuttle truck when it wasn’t necessary and that I would expect my stuff at the storage facility the following day as agreed. When he got to the storage company, he wanted an additional $50 because the unit was on the 2nd floor. When he was told that there was an elevator and that the additional fee only pertained to stairs, he agreed to bring the stuff to the unit but just piled our stuff in the unit with no organization. Given all of this, I would NEVER, EVER use this company again nor would I recommend them to anyone. They should be ashamed of themselves. I was left feeling cheated and embarrassed.

Don't do business with this company. They make promises to be there every step of the way, but as soon as they take your stuff they are unresponsive. We were promised that our stuff would make it to our house on the date we told them we were moving in, and at worst there may be a day or two wait. Here we are almost a week from the date we scheduled and still nothing. Also while we still can't get a hold of them we figured we'd call the number on the papers left by the people who came and picked up our stuff. They have been telling us it will be 7-10 days before our stuff even has a driver to pick it up. Which they keep saying it is from the day we called in. Well, I've called in every day for a week and still can't get any better answer or a shorter time frame. Stay far far away from this company they can't be trusted.

The movers were Brilliant from start to finish. The removal boys were SO helpful, professional, and charming! Highly recommend Priceline Logistics Company for professional, reasonably priced service.

WARNING! BUYER BEWARE! DO NOT USE THIS COMPANY FOR ANY REASON! If I could rate them zero stars I would. Their business practices are unconscionable. They are borderline illegal. They quoted us at 10k for a big move in which we went room by room with a tape measure twice over and they assured us the quote was accurate within a reasonable margin. Fast forward they fail to communicate when the movers will arrive and when they do the movers inform us that the move will cost twice what we were quoted. TWICE. They leveraged our desperation and limited choices to force us to use their service. Priceline was contacted about this and the woman on the line stated they would make things right by refunding our deposit and paying for extended storage of our things as circumstances had rendered us functionally homeless for a short period of time. When we called to get this compensation they denied us this and stated they could only refund us 10% of our deposit. This is insulting, stressful, and angering to have to deal with as a new family with a disabled veteran. This company should be ashamed.

I don't ever write reviews unless it's a complaint, however had to make an exception when it came to the excellent customer service I received at Priceline Logistics. I had the most pleasant , professional, honest and efficient customer service representative- Amanda Mae. If you want a satisfied experience...shop with her. She made the wholeordwal of moving painless and cost effective. Thank you Amanda !

Underquoted us in the beginning. Final amount ended up being 3 times more than what was promised. Extremely unprofessional moving company was sent out to collect our stuff. The moving company demanded we pay them in cash. They hired temp workers that looked like they could have just wandered in from the street. All they did was rent a Penske truck and slap their logo on it. For the service I recieved I literally could have rented a truck and done all of it myself and saved THOUSANDS and THOUSANDS of dollars. Please tell anyone you know to steer clear! I wasn't able to type my full experience in here because of the character limit, but the whole thing was a huge scam. I was very very surprised that we ended up getting our stuff delivered in the end. Since the day before our move Priceline refuses to answer my phonecalls. They have their money now. Stay away!!!!

Please look at the better business bureau first. Complete scam!!!!!