customer
Seemingly impossible to cancel before free trial ends
I signed up for a free trial in hope of the promises yielding results. Of course, they ask for credit card details, which I shall never do again. If your product is good, you don't have to try to trap customers with credit cards. However, the product isn't good and the presentations it pumps out are very secont rate at best. Hopefully it will improve over time as the concept is great. However, when I came to cancel the subscription I couldn't get through to their customer support. There are no telephone lines and their online chat function doesn't work. Suffice to say I have now been charged £250, which is insane. I also can't cancel the full subscription (aitomatic renewal) as they ask you multiple times to confirm you want to cancel. And on what is presumably the last confirmation it only seemingly offers you the option of cancelling the cancellation! If anyone from customer support responds to this I will update it.
Response from PreziSep 4, 2024
Hi, we're sorry to hear that this was your experience. We'd like to help you resolve the issue. We've requested more information. - N