PreziReviews of prezi.com

I signed up for Prezi’s 14-day free trial but never received a reminder before the automatic start of the yearly subscription. When I noticed the charge, I immediately deleted my account and requested a refund. Unfortunately, my request was rejected, and now I’m paying for a subscription I did not—and will not—use. This has never happened to me with any other service. A 14-day refund policy is a standard practice in the EU, yet Prezi chose not to honor it. On top of that, the response from customer service was dismissive and unkind. Very disappointing experience. I cannot recommend Prezi based on how they treat their users.

Scam! Dishonest platform! I signed up for Prezi because they clearly stated there would be a free trial first. But instead, they charged me $21 immediately, without any warning or confirmation. I contacted support right away — they refused to refund, hiding behind some vague Terms of Service that weren’t even clearly visible during checkout. No real help, just a template response and a closed case. My bank confirmed the funds went straight to Prezi and cannot be reversed. Avoid this service at all costs. Prezi is greedy, deceptive, and careless about its users. I’ll never use it again — and I’ll make sure others are warned too. P.S. Prezi Support, you’re a joke. Thanks for the lesson — not a cent more from me.

I'm a 17-year-old student and used Prezi AI to make a school presentation. I signed up for the 14-day trial thinking it was just a temporary tool to help with that one project. Unfortunately, I forgot to cancel the subscription and was later charged €216, which is a huge amount—especially for a student. I understand that forgetting to cancel is technically my responsibility, but mistakes like this happen. I reached out to customer support immediately after noticing the charge to ask for a refund, but they refused, saying all refund decisions are final. They did cancel my subscription so it won’t renew again, but that doesn’t help me get my money back. It’s disappointing that there’s no flexibility or understanding, especially when it’s clearly a one-time mistake from a young user. I think Prezi should at least offer partial refunds or a short grace period, especially for students. I really liked the product itself, but this experience makes me not want to use it again or recommend it to others.

Dear Prezi Team, I’m writing to express deep concern regarding the recent $145 charge to my account following the end of my 14-day trial. I used the platform only once during the trial period and, unfortunately, missed the cancellation deadline by just two days. As soon as I noticed the charge, I reached out immediately to request a refund — a perfectly reasonable request under the circumstances. The response I received was disappointing, to say the least. My request was met with a blanket refusal, with no flexibility, empathy, or willingness to understand the situation. I was told that no further discussion would be entertained — a stance that comes across as not only dismissive, but alarmingly inflexible for a company that promotes itself as user-friendly. This experience feels less like customer service and more like exploitation hidden behind policy fine print. I want to make it clear that I will be raising awareness about this issue and submitting complaints across all appropriate consumer platforms. While I may not have the legal means to challenge this, I will certainly do everything I can to ensure others are informed. I strongly urge you to reconsider your approach in this case — not just for me, but as a matter of principle.

Charged $96 without any warning after a 14 days trial and refused to refund.

Honestly just run away from their product and their customer services. Product usage is complex and feels like you are stuck, you have to use it a certain way to get what you want. Everything gets complicated. You spend ages looking for an option, which most of the time does not exist or is hidden in what appear to be a simple UI. And if you dare write the entire presentation with it! I hope you won't have to navigate the slides during the talk. Because going back to the right slide needs a lot of practice. (I know you would think it would be intuitive) I forgot to cancel it in time, I contacted them 2 days after, and they told me that they could not do anything about it. And don't get sold on their AI, it's really not what you are looking for.

Absolutely disgusted with how Prezi handles their so-called "free trial." I signed up expecting a standard trial period like I’ve done with countless other software tools, only to be slapped with a charge of over $200+ without any meaningful notice or chance to cancel. I reached out to their support team immediately—multiple times—only to be met with the same robotic response: No refund, no exceptions. They pointed to their “policy” that I supposedly agreed to just by entering my card details. How does that not sound like a scam? What kind of company leans this hard into misleading people during a trial, and then doubles down on keeping the money once you tell them you never wanted the subscription in the first place? The worst part? I'm clearly not alone. Just looking through recent reviews, you can see this exact same experience happening to so many others. It's obvious this isn't a one-off mistake—it's a core part of how Prezi profits. That’s not just bad business, that’s predatory. The response from their support didn’t even address the actual issue. No clarity on the billing date, no real engagement with my request—just a cold, dismissive “final decision.” I feel ripped off and deeply frustrated. Prezi has lost all credibility in my eyes. Avoid this service unless you want to be blindsided by charges and ignored by support. This is not how ethical companies operate.

I used Prezi for just one presentation during the 14-day trial period — and yet, right after it ended, a $216 annual fee was charged to my account without my consent. Just two days later, I reached out via email explaining that I had missed the deadline and kindly requested a refund — a completely reasonable and human reaction. The response? A flat-out refusal. No understanding, no flexibility, and absolutely no possibility of a refund. I was told that no amount of messaging or reasoning would change their decision. This is not only arrogant and dismissive — it's a blatant act of exploitation. I may not have the financial means to sue you, but I will make sure to raise awareness and file complaints on every possible platform. This is not just bad customer service — it's predatory behavior disguised as policy.