Dave
Beyond awful and a change of goalposts
Have a couple of sites on there at the moment, and have only just started to have issues due to them deciding to change the goalposts and aggressively limit our requests. Very poor. Client has lost sales due to this, despite it being fine for months. They wont entertain sorting it. Their support are beyond awful. Edit- given their response, it’s worth clarifying a few points. They did try to help, however made assumptions about a site they clearly knew nothing about, talking down to a team of developers that built what we had built. How they could suggest changes knowing nothing about the site is beyond me. The goalposts had moved; the site had been operating fine for over a month with the same code base- then suddenly they limited what we were able to do. We weren’t aggressive; we were frustrated with their inability to deal with the facts we were putting in front of them, and their strange comments about changing parts of our code. Since moving to another provider, the system is once again stable.
Response from PressableJan 22, 2025
Hi Dave. While we appreciate you considering Pressable for your hosting, we feel the content of your review requires clarification. We do not believe we have earned this one-star review but we understand sometimes people do these sorts of things when frustrated. When you began encountering issues, we evaluated your site and found the source of your issues for you, identifying it to the specific code set and providing guidance on what to change. We even went out of support scope to provide a code example that could be implemented to fix the issue. You were rather aggressive with our team, but we remained steadfast in our attempts to assist you and help you get your site working. No "goalposts" were changed at any time. Our approach is to help address issues so a site can operate and scale properly, not throw unneeded resources at the site and ask customers to pay more when not needed. To this point, you stated that you refused to work on implementing the changes that we provided. We hope you find a solution for your hosting that serves your needs. We also hope you'll reconsider this review, as our team went above and beyond to help you. Thank you.