PreSonus Audio ElectronicsReviews of presonus.com

Stay away from this company - honestly. My subwoofer packed up, and they completely screwed me over. It was under warranty and they delayed as much as possible saying "the part isn't available" for months. And then ignored me completely. After that the warranty ran out and they just shrugged their shoulders. Literally horrible customer service.

Have had a 1824c for a few years and its never worked well. It completely packed in in June and I contacted Presonus who completely fobbed me off, and told me to just send it back to GuitarGuitar, who tried to send to back to Fender (who apparently manage Presonus returns), and they refused to take it. Its been 2 months now, and they say they can't find anything actually wrong with the device. Poor service, awful equipment, never again.

Die Software von dem Interface ist ein schlechter Witz. Jedes Mal wenn ich den PC neustarte, werden die Einstellungen zurückgesetzt und gelegentlich fällt der Sound komplett aus. Das einzige was dann noch hilft, ist eine neuinstallation. Der Support hat mir auch nicht helfen können, hat meine Zeit mit sinnlosen Vorschlägen verschwendet und war auch nicht dazu im Stande, das Problem an die Softwareentwickler weiterzugeben. Bei dieser Firma, die auch deutlich teurere Interfaces herstellt, würde ich nicht mehr kaufen und es auch Niemandem empfehlen.

A used hardware device(ioSTATION24c) was purchased and given to me. Since the device was perviously owned, it was registered to the previous owner. This is not good as all software including updates or even outdated software is not available to me, the new owner. The Presonus advice for this is to have the precvious owner unregister the hardaware and it can be re-registered to me. Being as this was an online purchase gifted to me by a completely different person, I have no ideamwho the previous owner was. The Presonus advice for this?? Nothing. That's as far as that goes. If They arent paid for the product by you, they don't care if the product is useless to you. Customer service "tickets" are largely ignored and any phone numbers reach only an outsourced company that has no ability to help you in any way atall. Presonus is a corporate greed machine now, where once they were a Standard in the audio industry, today they are a joke. I used to suscribe to their + model of online programming blah blah blah. They advertise the service to include many many downloads that you can keep even after discontinuance of the subscription. I had financial issues and let the subscription go, itending to pick iot back up later. Lo and behold the truth set me free. after the suscription had lapsed, all my downloads were gone withj it, all of them. Now i have these empty shell vacant file folders. I mean, did they access my computewr and take things,?? Yes. Yes, they did. DO NOT USE PRESONUS!!! Just a fair warning.

One of our ULT15 burned internally, the switching supply of main audio module is gone. Unfortunatelly Presonus cannot provide new Pascal T-PRO module nor the whole electronic module as a sparepart. They just sold many of ULT loudspeakers with 6 year warranty with no sparepart warehouse. Just only some answers with no sence to the issue. So, sorry, we have 3x ult18, 2x ult15, 2xult12, 2x air12 and I'm so angry I took Presonus.

Achat d'une carte son STUDIO 24C d'occasion sur LEBONCOIN, le vendeur (Thelma) n' pas effectué le transfert de licence et n'a plus donné signe de vie . J'ai envoyé la copie d'écran du no de série et la preuve de la transaction à PRESONUS : fin de non recevoir, il faut que je me débrouille avec le vendeur. Drôle de service client , pour économiser je ne sais quoi, je passerais donc sur d'autres marques pour la suite, dommage ce sont de bons produits.

No customer support available. Payed good money for an interface now discontinued and no support for the current IOS. It is stated on their website that Quantum is supported but it is not. Presonus has not provided a way to contact customer support or even create a ticket. Since the purchase by FMC it's been all downhill. I will never purchase another Presonus product and inform others not to waste their hard earned money.

Presonus is extremely disapointing. Being Presonus user I am shocked how much not working stuff Presonus released and sold sience I became Presonus hardware owner. At first all worked fine, but I was working on free version of th software. I got me StudioLive 16R Mixer. A very expensive audio unit. Everything worked fine, until some driver update release where after installing I noticed that when watching YouTube videos voice pitch was tuned down in all videos. I reversed back to old driver. Over 20 drivers were released sience then and not a single one working. Today I installed Windows 11 on my new computer together with the latest drivers for my mixer. No noticable pitch shift in videos to be noticed, but the control software for mixer dont work at all making the mixer unusable. Few years ago I could control mixer from my phone but even that they dstroyed by releasing some update that didnt work with android version of my phone. DAW software for recording that i use is also Presonus Studio One, and also a very expensive piece of software. I have Artist version and sometimes I subscribe to Spheare to get more features and new version of DAW. Studio One also have its own problems. When you try to install it with all of its content you will notice that MVP loops was not installed. You try by any ways possible to install it, and it seem impossible. MVP loops are sound files for Presonus ATOM, a drum pad from Presonus that I also have, so it is third thing NOT working, because of software NOT working. Presonus support workers wont help. Their only way to fix stuff it is telling you to restart computer reinstall software and stupid stuff you done 100 times before even contacting them, so getting help from Support is pointless. These guys know less about fixing computer related problems then your grandma. Presonus, please fire useles people from your staff and pull your heads out of your holes!! YOU ARE USELESS AND EXPENSIVE! You gonna fix the problems or we gonna end up in refund court case, because I am sick and tired of being owner of very expensive hardware and software that is not working and not being fixed, and not even in plans for being fixed.