PreSonus Audio ElectronicsReviews of presonus.com

so i bought the rack studio live 32R digital mixer 20 days ago and i am using all 32 inputs and they put the RCA jacks 0n 31 and 32 lol and you can change that so like i said i was using all 32 channels so i went to there wed site ask for some help the tech on the other end of the chat said 31 and 23 are made that way and then i asked him id there is another way to hook up playback music he told me nope go buy the studio live console with 64 inputs i was so frustrated at this point i went back to see if he had any other suggestions and he put the case was solved i was so pissed

Bought a Presonus 1824c brand new in 2019, has had very little use during my ownership (around 48hours of recording time) It now powers on but will not boot with the PC, I've tried all the obvious things like changing cables, ports and updating drivers etc. Presonus support want nothing to do with it and just keep replying "Sorry for any inconvenience caused" Stay clear, they will not stand by they're products.

They sell low Budget stuff which can be actually really nice for the price. (except for their interfaces. they have lots of flaws.) I am content with my Eris sub 10 pro, and I can also confirm even the Eris sub 8bt really packs a punch for its price range. However their support is terrible. The online/AI service doesn’t work properly (I can’t even add a support ticket even though I went to the wayyy too long process of making an account and all that stuff. I Keep getting error messages. They are not answering my regular emails at all.) it seems to be impossible to get in contact with a human. So if you have questions about anything, or something is off or broken it feels like them telling you to just go &@?! Yourself. Avoid if possible/ only buy Presonus stuff you are sure you could fix yourself when it is broken. Avoid their audio interfaces for professional and or live usage (kinda ok-ish for the price to use in your hobby home studio maybe, but there are lots of other brands who offer cheaper solutions that are not only more user friendly but also offer the same or better quality, and definitely better support.) especially the Presonus software that comes with their larger interfaces is just inconvenient/ not user friendly at all and is badly supported. Drivers can be unstable sometimes. I tried multiple of the usb c studio line interfaces in some theatre projects, and I wasn’t the only one in my team who would curse them on a regular basis :’) (and there were multiple audio professionals among us who are used to work with a wide range of interfaces) In the end we changed to a way more expensive RME interface, and no one has any regrets. Even not the one paying for it :,) . Stuff just works as it should straight out of the box, and if you have a question they will answer within a day. EDIT: a week later Presonus finally replied to my e-mail, basically telling me to "read the manual" and copy pasting whatever is in there, sketching 1 or 2 basic scenarios.... I even specified to them what exact gear i am using ,how i hooked it up, and what type of cables i am using (and yes of course it differs from these basic scenarios). by now i have long solved my problems by myself, and in the end when they finally replied they didn't even really read what my question was. This is how you lose customers, your ONLY job is customer SERVICE no? wouldn't that mean the only thing you need to do is actually LISTEN to what the customers ask you and then try to help? I also get the feeling that those guys from "technical support" don't really have any technical knowledge or in-depth knowledge about their own gear whatsoever. You should remember that almost all your customers are technical minded people. You sell technology ffs. why is almost every damn company's customer service like this nowadays... seriously. sigh.

Nachdem ich immer wieder Abstürze auf Win 11 24H2 hatte und etwas recherchiert habe konnte ich klar den Audiocontroller (Presonus Quantum ES 2] als Absturzursache ausmachen. Daraufhin habe ich mich am 29.06.25 an den Support gewendet und musste etliches an Diagnosedaten liefern. Seit dem geschah gar nichts und nachdem ich heute, am 15.07.25 mal nach dem Stand der Dinge schauen wollte, musste ich fest stellen, dass der Support keinerlei Interesse hat auch als Support zu fungieren. Man hat das Supportticket schlicht und einfach geschlossen ohne auch nur im Ansatz eine Reaktion oder zu zeigen oder zu versuchen zu helfen. Das ist Presonus anscheinend alles komplett egal. Ich habe jetzt zum testen ein Audiointerface eines anderen Herstellers installiert und siehe da es funktioniert. Demnach kann man eindeutig das Interface von Presonus als Fehlerquelle ausmachen. Eigentlich war ich mit den Produkten von Presonus immer zufrieden aber wenn man seine zahlende Kundschaft so im Regen stehen lässt wird es Zeit sich einen anderen Hersteller zu suchen der mehr Wert auf seine Kunden legt. Mich hat Presonus als Kunden jedenfalls verloren. Für mich dahingehend ärgerlich da ich gerade mitten in der Produktion eines Musikalbums stehe und jetzt softwaretechnisch alles umbauen muss und mich auch in eine neue DAW einfuchsen darf.

it's honesly surprising that .. ok, so I have a central station plus in my studio and ..it's the second unit. the first one was immediately faulty and I got a new one from the store I bought if from but this one has survived a couple of years now it died. so I go to the PreSonus website to check and see if I should replace or get it reparied but THERE'S NO WAY TO CONTACT THEM WITHOUT LOGGING IN.. I don't have an account, not sure I want to get one. I just want to contact the COMPANY THAT I BOUGHT THIS QUITE EXPENSIVE PIECE OF STUDIO GEAR FROM but. no. so honestly, PreSonus.. I think that was my product from you. bonus info, the monitor station that both my brother and another friend owns is basically broken and can seriously damage your speakers because of the noises a broken one produces. what a f**** joke of a company

Terrible customer service, bought a HD8 and after 12 months it’s stopped working. Customer service is only online and the system keeps crashing.

Bought a Presonus digital mixer 16.0.2 and it went banged just after 2 years and they haven't been the best customer service or parts available not good at all

The worst support in the industry. They were straight up trying to gaslight me and don't honour their promises. They lost a faithful customer of 10 years.