Premium Home SourceReviews of premiumhomesource.com

I’d love to write a review of my nice experience with Alex(sorry, I couldn’t find his full name). He was very efficient and productive of work to solve the problems. Also I had many questions of the product and the late delivery and missing a part of it. He was so nice to reply to me with all the help. Thank you very much, Alex! Because of this experience, I will use here more often!

Bought my entire thor kitchen package from premium home source and was truly an easy experience. Everything came super fast which we were extremely grateful for since we were on a tight tight timeline to finish up our kitchen. The appliances have been amazing to use – everything works perfect and I’ve gotten an insane amount of compliments on my kitchen. Very happy with our purchase and thank you Premium Home Source!!

Amazing experience at Premium Home Source! We purchased all of our appliances through here – the range, range hood, dishwasher, fridge, and microwave drawer. It was very easy to find what we wanted using the filters in the packages menu section. Everything arrived in perfect condition (and fast!!) and we’ve installed the appliances and have been using them a solid number of weeks now. I must say very impressed with every single appliance and it looks BEAUTIFUL in my new kitchen. Thank you for a great shipping experience! I would highly recommend shopping here to anyone looking for a new kitchen.

First, the company was the only one I could find that had the new MrCool DIY ceiling cassettes. Second, working with Alex as our sales rep was fantastic. This guy was on top of everything and responded/answered any and all questions super fast. I usually don't write reviews however, Alex and his crew deserve one.

I was blown away by the level of customer service and attention to detail I received. I ordered a MRCOOL system from this company and made a mistake in my order (wrong line set and coupler) and the company actually took the time to REVIEW my order.. find the mistake… and then call me to clarify. I’ve never received this level of service before! I’m sure Home Depot would have just shipped out my order without asking and then would have caused me so many headaches and delays with my project. The shipment was incredible fast and everything arrives well packaged and exactly what I needed. I would highly recommend Premium Home Source for any renovation project – you’re in good hands with them!

Very happy with my order through Premium Home Source!! They had incredible fast shipping – the entire order came in 2 days – I must live very close to the fulfillment center! The shipment was well packaged on a pallet and double re-enforced within a wood crate. We opened up the package this weekend and everything was flawless! The design of the appliances is immaculate. We’re very happy with how everything turned out and would happily ship at Premium Home Source again!

Updated review after only 8 days! The customer service has been amazing! I really did not expect to have a response and the new vent hood to have been reordered and delivered so fast. They kept me undated on every step and the new hood arrived in no time. Because of this, I would recommend purchasing appliances from here. Thank you Premium Home Source for having an amazing customer service! As of right now, my review is only a one. Depending on the response that I get, this could change. I say this because I received my order through Premium Home Source and the products were damaged. My range looked good (haven’t taken out of the box and crate) but then they had my 95lbs microwave ON TOP of my vent hood! The driver stated this was packaged from the company because they still had the black straps around it. When we pulled everything apart, the vent hood had a scratch in the corner, two metal pieces were bent, and then the microwave box had two huge holes in it. I was very worried about the microwave, but didn’t visually see any damage. I am in the process of building my home and won’t be able to actually verify everything works until around September. I hope and pray that everything works as it should. I have sent an email with photos attached and waiting to see what kind of response I get back. I would have thought with the amount of money I had spent, they would have taken better care of the products they send out. I will update when I hear a response back.

Such an easy shopping experience. I never thought buying a range online could be this easy!! Premium Home Source was great in answering all my questions and making sure I was purchasing the right product! We ended up going with the Thor gas cooktop and gas oven range with the matching range hood. Fast shipping, great service – what else can you ask for?? Great experience all around.