Premium Home SourceReviews of premiumhomesource.com

**update** After some back and forth with FORNO, they are sending a new microwave to replace the broken one. Premium Home Source has assisted with getting this done and we appreciate the help. We really do love our appliances!! BUYER BEWARE....We bought a Forno appliance package through Premium Home Source. The appliances themselves "look" great. Getting the microwave that NEVER worked to begin with is proving to be quite difficult. I sent an email with a video 2.5 weeks ago. The video was 20 seconds long, yet we received an email from Forno (not Premium Home Source) that they could not open it and we had to send a video through their portal, which I did. We have reached out multiple times to Premium Home Source for help only for them to send an email to Forno. And again.. getting no response. Our requests just gets deflected to Forno and nothing happens. I still don't have a working microwave so my advice to anyone planning to buy from Premium Home Source to either know someone that can fix it or you can fix it yourself. Whether it's Forno or Premium Home Source, customer service is 1 star. It's very disappointing that we paid a lot of money for these appliances, and I can't even get help to get it fixed.

Answered all my questions. They had fair prices on their mini splits. Did wish there was better communication about delivery though.

Premium Home Source is an amazing option for high end appliances. This would easily be a FIVE star rating if they offered in home delivery for all appliances and there were no delays in my delivery. That said, I'd recommend them EVERY time, I'd just recommend you order ahead of when you need your appliances.

Product is as advertised and I’m happy

Customer service was attentive & responsive, felt like I was dealing with a company that actually cared...a rarity these days. The delivery was postponed due to an item being out of stock, but only by a week or so. For such an important purchase (a mini split, providing much needed cooling & the promise of heat in winter), a minor inconvenience. Now that it's installed & running, we are very happy with our choice.

Even though the website said the appliance package was in stock, it took over two months to receive all 5 pieces. Customer service always responded to my emails, but response was vague: ex "I will check with vendor." Then I would hear nothing until my next email. This went on for months. Update: I was contacted about my buying experience. The company did fully explain some of the complications (outside of their immediate control). I was impressed that they followed up and genuinely wanted to make the situation whole. That's rare these days.

Okay, so… This company means well, and will ultimately do right by you BUT it isn’t always forthcoming. I appreciate a good company that does business in earnest, and I believe Premium Home Source offers good quality and means to respond well BUT AND ALSO I was wondering how they got so many five star reviews from what can be an ungenerous public and I found out when I needed their response beyond just selling and shipping product… When I needed to exchange size of one of my line sets they held my return over the barrel until I promised to submit a review and in fact even wanted to see the review before they would release the shipping label. This is not honest practice… This is extortion and manipulation. I believe they will fix this, as other customer support representatives responded with some surprise when they learned.

If I could 0 starts I would. I bought an expensive Z-line dishwasher and a 1 year warranty through PHS. About 4 months after installation the entire dishwasher became inoperable due to the control panel shorting out. PHS through the warranty had me wait about 4-5 weeks before they could have it repaired. A month after repair, it happened again. Now I had to wait another 5 weeks for the repair. Then PHS said they would no longer cover the product. When it went out a 3rd and 4th time (same problem), PHS says they are done with warranty and to call the manufacturer. Product was defective from day 1 and PHS took no responsibility and would not even try to remedy the problem. I would never use them again. 4/10 Update: PHS has agreed to replace the entire defective dishwasher with a new one. Customer service won out in the end.