Precor Home FitnessReviews of precorhomefitness.com

Delivery service was beyond terrible. And thus haven’t even been able to get my equipment inside my house. I was barely started with my order for my home gym, and I’m so disappointed that my carrier experience was so bad that I would rather pay much more to a reputable company that can guarantee in-home delivery (not end of drive-way, drop the pallet in the center and do the opposite of which we said we would do when you signed the shipper). In the future, most people that order complicated pieces of equipment and whole dumbell sets want at least some help with getting the equipment inside. If that carrier truly cannot enter a home (as they stayed), find a new carrier. You just lost at least $7,000 fro it

I came into the store twice before the new year trying to find a spin bike for my home. Each time the selection was very limited and my dealings with Susan were very confusing and frustrating. She seemed very scattered and would quickly switch between models saying, "this is the best option for you" then jump to the next model that was supposedly the best option. I feel she didn't listen to my equipment requirements and couldn't focus on a model long enough for me to learn the functionality and specs. She then kept offering me models that weren't available to see/try out even though the sale ended on the 1st of the year. We purchased multiple pieces in 2018 and a consideration couldn't be made to offer me a sale price when they had the inventory in stock? I was told to buy it sight unseen and when it actually came in I could return it for credit within the 30 days if I didn't like it. I instead went to a local competitor and purchased a bike with all of the desired specs.

This has been the single worst purchasing experience I have ever had. We have now received several broken machines. Additionally, the repair and delivery system requires you to take days off of work to be available at their discretion. I had purchased the machine based upon their strong reputation, but clearly that is something they no longer seem to care about and the quality does not reflect the high price tag. Of note, since purchasing our machine, I have met several people who have had similar issues and had to return their systems and purchase a different brand. I would strongly recommend that anyone who is considering a Precor machine select a different brand.

Sorry but the customer service of our local provider is not acceptable

Sales person whom I had to call because my new Exercycle could not be assembled properly flew into a rage when I insisted someone be sent out ASAP to fix it. Won't patronize your store again!! Update: Store responded. Asked for permission to call but no way to respond to their message??? Incompetence continues...

Would never use this company again. I paid $200 to have an elliptical put together upon delivery. The technicians left after 90% of it was complete stating their supervisor told them they had been there too long. I was given no explanation. I called the supervisor myself who refused to tell me why he pulled his team away and refused to give me the number of the delivery company. I called the delivery company to set up completion of the order and they never called me back. I now have a partially put together elliptical and neither the delivery company nor pretor has responded to my calls for completion of a service i paid for.