Precor Home FitnessReviews of precorhomefitness.com

I ordered a bike on July 21st, 2020. Fully understanding that the supply/demand chain during Covid is making things very difficult for manufacturers/suppliers. That said, Precor told me the bike would ship in 1-2 weeks. Well they told me that 4 times until it finally shipped a 7 weeks after I ordered it and paid in full. I had to call a sales representative who told me that they could ship me the 'Spin Climb' instead of the bike I ordered because it was in stock. She also told me it was a better bike for the money. OK! let's do it. The bike shows, up on a Friday. I put it together and it clearly has some manufacturing issues. The belt drive is misaligned and potentially the flywheel. It sounds awful, grinding, loud, awful etc.... I call customer service and they don't work Fridays. It's a long weekend so I wait until Tuesday to get a hold of someone. They start a 'case #' and send a tech out on Thursday morning. He thinks it's a simple belt adjustment. Well it IS not. He had to remove the flywheel and reinstall it. The service tech was quite good and friendly, but the bike is still incredibly loud and to me doesn't seem to work correctly. I'm not sure he actually did anything at all.... the flywheel still looks to rotate in a cockeyed manner. The sales team went radio silent of course once the bike shipped. Something is wrong with this bike in a manufacturing.

Ordered on June 29th and have yet to receive my equipment. Emailed, called, tried online chat, and I get a very VERY slow response time. And when I do I'm told my item will either ship out next week, or I'd get an update next week. Terrible experience for a first time buyer.

Weve had it for about only two weeks but have never been able to use it. Broken at the start. Still waiting for someone to.come fix it. Did we get sold a floor model? A lemon?

Bought a massager that doesn’t work Living out of town I have to send it back to dealer to get it sorted out closer to me Really Customer Service is about you solving my issues You did get my money

I believe the app is just a big scam to get people to spend big bucks I’ve deleted the app

Very negative associate in Highland Indiana!

They seemed to have most stuff but sold out of what I wanted...They said they would order it and call me when it came in...almost a month later, no call and went in and there it was, they never called...They could use some help in the customer satisfaction department...

I would give 0 stars if given the option. Purchased a Precor Spinning Rally bike on 12/20 with the promise it would arrive from warehouse the 1st week of January 2019. On 1/4/19 the manager of the Anchorage store sent an email stating my Precor Rally had arrived, she followed up a couple days later with a voicemail again saying bike was ready for pickup. Imagine our surprise when we received an email on 1/8 saying she was mistaken and our bike (which had already been paid in full) was not available. She immediately went into upsell mode trying to sell us other more expensive bikes. Beyond disappointed in the experience. *scrolling through the reviews I have to add that our in store sales experience was very similar to the review posted by LBAK.