Through our watches, we aim to bring the spirit of our brave soldiers to the new generation of military history enthusiasts so they can keep telling these stories into the future.
Praesidus Watches (praesidus.com) has 319 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
praesidus.com
Website
praesidus.com
Category
Jewelry & Watches
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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2nd defective watch ordered and received. Customer service requests on me over burdensome. Never will order from here again. Waiting for the return label. Wouldn’t take a free watch from Praesidus because there is high probability that the watch is defective.
Response from Praesidus WatchesApr 14, 2025
Hello Young,
I’m very sorry to hear about your experience, and I completely understand your frustration—especially after receiving a second defective watch. That’s absolutely not the experience we want any of our customers to have.
We also regret that the return process has felt burdensome. We’re currently working on streamlining our support and return systems based on feedback like yours to make things more efficient and less frustrating for our customers.
Please reach out to us directly at [email protected] so we can ensure your return label is sent promptly and the issue is resolved as quickly as possible.
We truly appreciate your patience and are sincerely sorry that we’ve fallen short in your experience.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
SL
Samuel L.
Missing watch band and very delayed customer service response
I received my shipment within the expected delivery window, but the strap was missing from the box. I immediately emailed customer service about the issue, and it took 4 days to respond to my message. Once a new band had been ordered for me, it was stuck in "confirmed" status for another 5 days, then another 3 days for shipping. Overall, I received my watch in 6 days but I then waited twice as long to receive the crucial missing item to make the watch wearable. I expected customer service to be more responsive in both addressing the issue and expediting a replacement.
Response from Praesidus WatchesApr 14, 2025
Hello Samuel,
Thank you for sharing your experience, and I’m sincerely sorry for the inconvenience caused by the missing strap and the delayed response from customer service. We understand how frustrating it must be to receive your watch without the essential band and then experience delays in getting it resolved.
We’ve been actively working to improve our customer service response times, and I truly regret that your case did not meet the level of service we aim to provide. I understand that this delay impacted your ability to enjoy the watch as intended, and I appreciate your patience as we worked to address the issue.
Please feel free to contact us directly at [email protected], and we will continue to prioritize these improvements to prevent such delays in the future.
Thank you again for your understanding, and I sincerely apologize for the inconvenience this has caused.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
TM
Tom M.
Shipping was horrible took 18 days to…
Shipping was horrible took 18 days to get a watch that was in stock.
Response from Praesidus WatchesApr 14, 2025
Hi Tom,
We’re really sorry to hear about the long shipping delay. That’s definitely not the usual experience we aim to provide—most of our orders arrive much faster, and unfortunately, in your case, the delay was due to issues on the side of the shipping carriers we work with.
That said, we completely understand how frustrating it must have been to wait 18 days for an in-stock item, and we sincerely apologize for the inconvenience.
If there’s anything we can do to make up for the delay, please don’t hesitate to reach out to us at [email protected]. We appreciate your support and patience.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
TH
Troy H.
Send The Watch!
You keep asking for a review, but the watch has yet to arrive. Very difficult to review something that has yet to exist. Perhaps you could send me my watch, or offer a "no star I am still waiting" catagory.
Response from Praesidus WatchesApr 14, 2025
Hello Troy,
Thank you for your message, and I completely understand the frustration of being asked for a review before receiving your order, this was an old bug in our system. It’s definitely not ideal to be prompted for feedback on something that hasn’t arrived yet.
By now, your issue should have been resolved—but if you’re still waiting on your watch or need further assistance, please don’t hesitate to contact us directly at [email protected]. We’ll make sure your case is prioritized and properly handled.
We truly appreciate your patience and apologize for the delay.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
GB
Gal B.
deeply disappointing
I have been looking for a watch as a graduate present for a dear friend. A watch that will reflect the time of deduction and effort put into his studies, into our friendship.
After a long search the A-11 TOM RICE edition, was chosen due to the remarkable history, the esthetics, and given the fact it is assembled in the U.S., and donating 5% of the purchase to veterans, this where all aligned with our ideology and goodwill to donate back for the service, we as Israelis can relate to.
My first contact with the company was two-month ago, to get your premium watch, the best specs you as a company can supply to the customer. The A-11 TOM RICE edition with Double dome Sapphire, Automatic Seiko NH35, leather strap and so on.
I have waited for two months for it to arrive. Lots of excitement, expectation, time, and good money put into it. Unfortunately, great excitement leads to great disappointment.
As the watch arrived, the case/box of the watch was the wrong one. The info inside was the wrong info! Imagine ordering the best product the company has to offer, and right away there is a mistake. These may seem like a minor matter, but it has great importance! Opening the box is the first introduction with the product, with the brand, it contains a great deal of enthusiasm. a mistake like this devastating for the first impression, for the beginning of the journey. How do you think it feels having a doubt about getting the right or wrong product after waiting so long and investing a fair amount of money and care into your premium product? I wish it was the end of it
To verify it was the correct product we sent a video, and it was confirmed as the right automatic Seiko mechanism as ordered. Unfortunately, things didn't turn for the best but rather for the worst. The mechanism is making scratching sounds while the wrist is moving, no such sound should occur if it is a proper and well assembled automatic Seiko mechanism. Not only that, the watch after had been set for the right time, after only 3 days, had a deviation of an HOUR and a HALF!! you are proud to announce that the watch is being assembled in the U.S., but it is not U.S. quality. And of course, not military grade watches.
It is a fiasco from A to Z. I have ordered a prime watch and got the worst money I can buy. And the climax of this whole charade is that I had to pay extra fees of 100$ for your mistakes, for this time consuming, energy draining, and money devouring experience.
Response from Praesidus WatchesApr 14, 2025
Hi Gal,
First and foremost, I want to express our deepest apologies for the disappointment and frustration you've experienced. We truly understand how meaningful this gift was for you and your friend—and how much thought, emotion, and trust went into choosing our A-11 Tom Rice Edition. It’s clear this wasn’t just a purchase, but a symbolic gesture of appreciation, memory, and connection—and we’re truly sorry that your experience fell so far below expectations.
We also understand how important first impressions are—especially when receiving a premium product. You deserved to open that box with excitement and pride, not confusion or concern. The incorrect case and documentation, combined with doubts about the movement and poor timekeeping performance, have understandably turned a moment of celebration into a source of regret. That’s something we never want our customers to feel, and for that, we are sincerely sorry.
Please know that this is not representative of our standards or what we strive to deliver. We take full responsibility for these mistakes, and we would like to make this right.
We would be happy to fully refund your purchase and also cover the extra $100 fee you were charged. Additionally, if you'd prefer, we can arrange to send you a new replacement watch that has been fully inspected and tested by our senior watchmaker, along with the proper packaging and materials you originally expected—at no additional cost.
Please contact us directly at [email protected] so we can immediately begin resolving this for you. Your trust means a lot to us, and we want to do everything we can to rebuild it.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
SA
South Attleboro L.
Poor customer service
I ordered my watch on June 23rd. As of today August 12th, I still don't have any shipping status. I am not happy.
Tom Heelan
Response from Praesidus WatchesApr 14, 2025
Hello Tom,
Thank you for reaching out, and I sincerely apologize for the delay and any frustration this has caused. We understand how important it is to receive timely updates on your order, and I regret that your experience has not met your expectations.
We’ve been listening to feedback from our customers and have made several improvements to our customer service team, including management and staffing changes, to ensure a better experience moving forward.
Please feel free to contact us directly at [email protected], and we’ll prioritize resolving the issue with your order as quickly as possible.
Once again, I apologize for the inconvenience, and we appreciate your understanding.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
TO
TomSaint
Inventory issues
I purchased this “in stock” watch more than a week and a half ago. It still has not shipped. After reaching out to customer service I was told that it had finally shipped but All that was ever done was creation of a label. The watch still hasn’t left the distributor. It’s starting to feel like a scam.
Response from Praesidus WatchesApr 14, 2025
Hello Tom,
Thank you for reaching out, and I deeply apologize for the delay and any frustration this has caused. I understand how disappointing it must be to have been told the watch shipped only to find that it hasn’t left the distributor yet.
We take inventory and shipping issues very seriously, and we are actively working to improve these areas. I can assure you that this is not the level of service we aim to provide, and we are reviewing our processes to ensure such issues don’t occur again in the future.
If you’d like, please contact us directly at [email protected], and we will prioritize resolving this issue and provide you with an accurate update regarding your order.
Once again, I apologize for the inconvenience, and I truly appreciate your patience and understanding.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
HL
harold L.
I recently purchased the smaller…
I recently purchased the smaller version of the A-11. The ad said it had a Swiss movement, but it did not say it was a quartz mov't in it. I was very disappointed and was expecting a mechanical mov't. I would have never purchased the watch knowing it had a quartz. I was hoping to return the watch for a full refund but was informed that I would only get a voucher for a future watch purchase. I think you need to revamp your return policy and it should include a dollar refund not voucher. I will not recommend your product nor will I purchase another watch from you. Last year I did purchase the larger version of the A-11 with a mechanical mov't, and I am very happy with that watch. Harold Lewis
Response from Praesidus WatchesAug 9, 2022
Hey Harold,
First off - I'm sorry for how you feel about our brand.
I must point out that we have sent an email asking if you wanted to return your watch on the 2nd of August and you never replied to our email. I feel it is quite unfair to leave us such a negative review as we are still waiting for you to answer us.
Concerning the issue about the movement, we clearly state on our website while you are purchasing the movement type (Quartz) and movement name (Ronda 763). I don't see how there is much more that we can do on our side.
I hope that in light of all this you can reconsider your review.
Best regards,
Oscar,
Brand Director
