Praesidus WatchesReviews of praesidus.com

The watches are wonderful. I have 4. The customer service/support is abysmal and almost non existant. My last 2 experiences have solidified the fact that I will NOT do business with Praesidus directly again.

I had been planning to purchase some watches from Praesidus for some time. Building excitement until the time came. Company ran a special “mystery watch” deal where with the purchase of one watch you would receive a free mystery watch to the value of $249. I purchased two watches totaling $810 and was set to receive two free mystery watches bringing my haul in at four watches for the price of two. I was excited. Package arrived though there was two tracking numbers on the UPS portal, the Shop app was also showing inaccurate information whatever no big deal I received the package. Prior to reconvening the package though I did receive a thank you email saying how valued I am thank you etc etc etc and asking for an unboxing video on social media or a review on Amazon or their website. Amazon will not let you leave reviews for their products anymore because of unusual reviewing activity. The link for the website review leads to a purchase page not a review page. Their social media comments are littered with complaints and people stating the same issues of poor customer service and missing watches. I open my package to find three watches not four. The invoice states 4 watches. I contact customer support and wait more than a week express I get scattered responses that the mystery watch is sold out, would I accept an replacement watch of a lesser value. Each time I respond I do not hear back for days if not weeks. I quickly realize this company is not as virtuous as they attempt to sell themselves off as. They are amateur at best and one step above being an utter rip off scam. After repeated emails sent and unanswered o state I wish for a return label to ship back the watches and a full refund. That same moment I get an email back saying so sorry I was away for a few days I will rectify the situation and a watch of the $249 value is already on its way to you. I state that I had not agreed to this and is the opposite of what I had just sent and requested. Without response my order is cancelled as I get notifications on email and in the Shop app meaning they received and have seen my emails. Yet I did not review a response beyond the order being cancelled for the unauthorized replacement watch. I am still waiting for any response from this company and Robin Stanley the individual who I had been “communicating” with. I found a phone number listed on their Facebook page which lead me to a separate website for the company which also had the same phone number and street address for the company but upon calling the phone number you get a voicemail for a factory of which is named two separate company names neither being Praesidus. I’m beginning to believe I will not be receiving my $810 refund and will be stuck with these shiτ watches I now have to try and sell to recoup some money. Avoid this company at all costs. They disgustingly use the American War Veteran angle to make themselves look like a wholesome trustworthy company with photos of little old men in their veteran hats and jackets with medals and ribbons but they are the furthest thing from wholesome and trustworthy. They are a scam. I deal with and purchase watches from small independent micro brands all the time that are based all over the planet and never have I run into such an unprofessional amateur joke of a company. They make a street corner child’s lemonade stand look like Bloomingdale’s. Fυck these people and I hope they read this and I hope anyone else that reads this is saved from wasting their time and money with these asshοles. Do yourself a favor buy a real vintage military watch or one from a real watchmaker or watch retailer. Praesidus is the definition of trash.

Terrible customer service. Did not send all the items I had ordered. I contacted them to let know and they just stopped communicating with me. I still have not received all the item I paid for.

I am having issues with the watch stopping sporadically. It's a quartz movt. Emailed customer service a week ago. Never received reply about how to proceed with warranty work. Very disappointed.

My wife ordered me a watch for Father's Day. We paid over $260.00. The watch shipped and has been lost now for over a month. We have sent numerous emails. Made phone calls and asked for the issue to be resolved. Praesidus does nothing except respond with generic messages and tell us the problem is being investigated. It's as though we paid them for nothing. I feel like we've been robbed and with their feedback at this point, I do not anticipate ever receiving a watch nor a refund. Very sad because I asked my wife for this product as a gift and truly thought they looked like a good reputable company providing an honorable product.

We ordered our watch and have never received it. The watch was sent UPS and it is lost. Customer Service has not sent a replacement or refunded our money. Do not buy a watch from this company as you may never receive it and will be out the money as well.

Extremely long lead times with poor information back from customer service. The band I ordered is built extremely cheap. I paid $60 for this band expecting the same quality band I received when I purchased the watch. But did not. I will be purchasing my bands elsewhere and when this watch dies I will look at other brands.

This sounds like a really bad joke. They send me the satisfaction survey and they haven't even sent me the watch. I check the status of the order on the page and see that the status is still unfulfilled. I'm starting to think I was a victim of fraud.