Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesApr 9, 2025

Hi Lax, I’m really sorry to hear that your product arrived broken, and I completely understand how frustrating this situation must be. We’ve made several improvements to our customer service, and we are committed to resolving this issue as quickly as possible. I can’t check your order status in our system without your order number or email. Please provide this information when you contact us at [email protected], and we will take care of the situation right away. Thank you for your patience, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Elliott, We're truly sorry to hear about your experience and the delay in resolving your issue. We understand how frustrating it must have been to receive a broken item after waiting so long, and even more so not to get a timely response. Since then, we’ve taken your feedback and that of others seriously—we’ve made significant improvements to both our customer service team and internal processes to ensure situations like this don’t happen again. We’re reaching out now, even if time has passed, because we want to make things right. Please contact us directly at [email protected] so we can personally assist you. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Clifford, Thank you for reaching out to share your experience. I'm sorry to hear about the issues you had with your order. It’s always concerning when communication breaks down like that, and I understand how frustrating it must have been. I'm glad to hear that the refund has been processed, though I know that doesn't necessarily make up for the trouble you've experienced. If you ever need assistance in the future or have any questions about other watches, feel free to reach out. Take care, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 14, 2025

Hi Ryan, We’re truly sorry to hear about your experience, and we understand your frustration—especially given your service as a Paratrooper and your connection to the history our watches are meant to honor. We've taken recent customer feedback very seriously and made several changes to our Customer Service team, both in staff and management, to better serve our community. We’d love the opportunity to make things right. Please reach out to us directly at [email protected] so we can personally assist you. We’re committed to resolving this and can even offer a free replacement, we just need to fully understand your situation. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 10, 2025

Hi Arron, We're truly sorry to hear about your past experience and completely understand your frustration. Your feedback is important, and we want to make things right. Since that time, we’ve made major improvements to our customer service team—including new management and dedicated agents—to better support our community. We’re committed to standing by our products and ensuring our customers are taken care of. We would like to offer you a free replacement watch as a gesture of goodwill. Please reach out to us at [email protected] or message us directly via our Facebook page so we can take care of this for you. Thank you for giving us the opportunity to make it right. Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 10, 2025

Hi Antonio, Thank you for your feedback—we appreciate you taking the time to share your experience. We've been actively listening to our customers and have made significant improvements to our customer service team, including updates in management and staff training. If there's anything we can assist you with or if you have any unresolved concerns, please don’t hesitate to reach out at [email protected] or message us on our Facebook page. We’re here to help and always happy to make things right. Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 14, 2025

Hi Steve, We sincerely apologize for the delay and lack of communication you've experienced. This isn’t the level of service we aim to provide, and we completely understand your frustration. We've recently made major changes to our Customer Service team—both in structure and staffing—based on feedback like yours, and we’re working hard to prevent issues like this moving forward. Please contact us directly at [email protected] so we can look into your order immediately and find the best resolution. If your package is still stalled, we can arrange a replacement or refund—whichever you prefer. Thank you for your patience, and again, we’re truly sorry for the inconvenience. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 10, 2025

Hi Danny, Thank you for taking the time to share your experience — even though it's not what we hoped for. I want to start by offering a sincere apology for the inconvenience and frustration you've encountered. This is not the level of quality or service we strive to provide at Praesidus Watches. We take your feedback very seriously. We've recently made significant changes to our customer service team and quality control processes based on reviews like yours — because you deserve better. I understand that your original watch arrived with quality issues, and that the replacement didn’t meet expectations either. On top of that, delayed replies only added to the frustration. That’s absolutely not acceptable, and I personally want to make sure this gets resolved properly. Our agent Rajaa is currently handling your case, but I’d like to offer you a couple of solutions right away: We can offer you a discount or partial refund to make up for the inconvenience. Or if you'd prefer, we can replace the watch with a fully re-checked unit that meets the quality standards you expected from the beginning. A full refund & return can also be arranged if that’s what you'd prefer at this point. Please reach out directly through: Email: [email protected] We’re ready to solve this quickly and respectfully. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches