Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesJul 18, 2025

Hi Marcus, Thank you for taking the time to share your detailed experience. We sincerely apologize for the inconvenience and delays you’ve faced, we understand how frustrating it must be to deal with multiple failures in such a short timeframe. You’re absolutely right to expect prompt and reliable service, especially after reporting issues with your Spec 2 Ameriquartz. While we did initially confirm a replacement and promised a return shipping label, it’s clear we fell short in following through on time, and for that, we’re truly sorry. We've since followed up directly via email (Ticket #121717) to propose a resolution: covering 50% of the price difference toward upgrading to the A-11 Type 44 automatic model, which we understand is more in line with your expectations for reliability. Once we receive your confirmation, we’ll send the return label immediately and take care of the rest. We genuinely appreciate your passion for the brand and your patience throughout this situation. Our goal is to restore your trust and ensure your next experience reflects the standards we stand by. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesJul 18, 2025

Hi Mr. Maddock, Thank you for sharing your honest experience, and we’re truly sorry that your Rec Spec watch has fallen short of what you (and we) expect from a field-ready timepiece. From fogging issues to the strap stay breaking and most recently the glass detaching, these are not the standards we set for the Rec Spec, and we completely understand your frustration. You should be able to rely on a watch like this in the conditions it was built for. We’ve already reached out to you via email (Ticket #153975) to let you know that your watch is still under warranty, and we’re ready to arrange a repair or send you a replacement, whichever works best for you. Please rest assured that we’ve taken your feedback seriously and have since tightened our quality control on Rec Spec models to prevent cases like this moving forward. Thanks again for bringing this to our attention and giving us the chance to make things right. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesJul 18, 2025

Hi Spencer, Thank you for taking the time to share your experience, we’re genuinely sorry it reached this point. You’re absolutely right to feel frustrated. Receiving the wrong bracelet and then being asked to return a watch you’ve owned and worn for years was a clear misstep on our part. That was never our true intention, and we understand how upsetting and unreasonable that must have felt. We’ve since reviewed your case internally and clarified things with our team. We’ve also reached out to you via email (Ticket #153980) to offer a resolution, whether that’s sending the correct replacement bracelet or providing store credit, depending on what works best for you. We’re still waiting on a confirmation for the strap, but rest assured, we’re doing everything we can to make it right. We know an apology doesn’t erase the time and energy you’ve spent trying to sort this out. But we do hope you’ll give us the chance to show that we take your feedback seriously and that we are committed to doing better. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesJun 19, 2025

Dear Steven, Thank you for your continued patience. We’re truly sorry for the extended delay and the inconvenience this situation has caused. After a full review, our servicing team confirmed that the dead lume resulted from an air leak during assembly, and the hand malfunction is due to a broken wheel pivot. Unfortunately, these issues require a full replacement of both the movement and the indexes. Part of the delay was due to recent tariffs impacting our parts supply, we’ve been receiving key horological components in lower quantities, which has affected our ability to turn around certain repairs as quickly as we’d like. We understand that a watch is often more than just a timepiece, it holds personal meaning, especially when there’s a story behind it. That’s why we prioritize careful restoration whenever possible, rather than rushing to replace or refund. That said, in this case, we’ve made the call to move forward with a full replacement. You'll receive tracking information as soon as the new piece ships. We truly appreciate your understanding. If there’s anything more we can do in the meantime, please don’t hesitate to let us know. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesMay 5, 2025

Update: We tried reaching you by email and phone, and left a voicemail. We haven’t received your request yet and would love to help, please get in touch with us. Hi Mike, Thank you for reaching out, and I sincerely apologize for the experience you’ve had. We completely understand your frustration this is not the level of service we aim to provide. To clarify, could you please let us know how you contacted us? Was it through our contact form on the website or directly via email? We’ve searched our records and couldn’t locate any previous messages from your address, so there may have been a technical issue. That said, we are prioritizing your case immediately. Rajaa from our team has been assigned to personally assist you and ensure you receive the support you deserve. She will be reaching out shortly to resolve your watch and strap issues, and provide guidance on the battery replacement as well (including whether it’s a press-back or twist-back). We truly appreciate your kind words about the design and tribute, and we’re committed to making things right from here. Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Delvin, First and foremost, I want to sincerely apologize for the experience you had. You're absolutely right to be frustrated, and I completely understand your decision to leave a 1-star review. At the time you contacted us, we were dealing with internal customer service issues that unfortunately impacted your case — and that’s on us. We’ve since made major improvements to how we handle communication and support. If your chargeback didn’t go through or you haven’t received a refund, we’d really appreciate the opportunity to make things right. Whether it’s reissuing your order with a discount or offering a complimentary accessory as an apology, we’re ready to fix this however we can. Reach us at [email protected] Please let us know your current situation — I personally guarantee you’ll be responded to quickly and clearly. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Dear Carl, We sincerely apologize for the inconvenience caused by the visibility issue with your watch’s luminous hands. This is not the experience we want for our customers, and we appreciate your feedback as it helps us improve. If your watch model was designed to feature luminous hands, we will gladly replace the defective component at no cost. Please email us at [email protected] with your order details, and we’ll ensure a swift resolution. Thank you for your understanding and for giving us the opportunity to make this right. Best regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Mark, I’m truly sorry for the experience you’ve had, and I completely understand your frustration. I’ve looked into the situation, but unfortunately, I can’t check your order status in our system without your order number or email. Please provide this information when you contact us so we can resolve the issue quickly. Since the time of your order, we’ve made significant improvements to our customer service team and systems. We’ve upgraded both our staff and our processes, and we’re committed to providing you with the best possible service moving forward. Please reach out to us at [email protected] with your order details, and we’ll make sure to address this right away. Thank you for your understanding, Oscar Chabrat Brand Director & Co-founder Praesidus Watches