Through our watches, we aim to bring the spirit of our brave soldiers to the new generation of military history enthusiasts so they can keep telling these stories into the future.
Praesidus Watches (praesidus.com) has 319 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
praesidus.com
Website
praesidus.com
Category
Jewelry & Watches
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Our watches are designed and produced in limited runs, with a strong historical and military inspiration. That said, if the product or the experience didn’t meet your expectations, that’s something we want to address rather than dismiss.
We welcome direct conversations so we can understand what went wrong in your specific case and see how we can make it right. Feedback like this, even when harsh, helps us identify where trust or expectations weren’t aligned.
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
GJ
GJ
Buying from them is a gamble.
Very poor experience with them. They told me they had a watch in stock, then said they actually didn’t and that they were waiting for parts. I only learned of this when I asked when they were shipping over a week after I placed my order. Searching on Reddit surfaced multiple instances of this happening to people.
Response from Praesidus WatchesJan 21, 2026
Thanks for taking the time to share your experience. We understand how frustrating this situation was, and we’re sorry for the lack of clarity around availability and timing.
At Praesidus, some watches are produced in limited runs, and availability can change depending on parts and production schedules. That said, we should have been more transparent from the start and communicated the delay proactively, rather than waiting for you to follow up. That’s on us.
We’re actively improving how we communicate stock status and order updates so expectations are clear at every step. If you’re open to it, our team would be glad to review your order and help with next steps, whether that’s an updated timeline or an alternative solution.
We appreciate the feedback and take it seriously as we work to do better.
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
JM
José Miguel Bruballa G.
Muy caros
Muy caros, más las tasas, muy pequeños, en el caso del conmemorativo del día D, muy pocos detalles y las correas muy pobres. No volveré a comprar un Praesidus
Response from Praesidus WatchesDec 8, 2025
Gracias por tu mensaje. He revisado tu pedido y quería aclararte algunos puntos de forma transparente.
En tu compra aplicamos un descuento de 50 $, y respecto a las tasas que mencionas, estas son gestionadas directamente por el país de destino. En este caso, España establece sus propios impuestos y no tenemos forma de modificarlos o evitarlos.
Sobre el precio del A-11 Utah Beach Sand MK2, entiendo que pueda parecer elevado, pero el coste de los componentes y el nivel de fabricación hacen que la inversión esté en línea con el mercado. De todos modos, siempre estás en tu derecho de comparar y verificarlo.
Lo que sí quiero transmitirte es que valoramos que hayas elegido Praesidus. Si en algún momento decides volver a comprar, nos gustaría mejorar tu experiencia: podemos ofrecerte una correa gratuita o un descuento especial en tu siguiente reloj.
También revisé nuestro historial y no encontramos ningún mensaje previo tuyo sobre este pedido. Nuestro equipo de atención siempre está disponible, y si hubiéramos recibido tu consulta, te habríamos acompañado desde el primer momento.
Si quieres que revisemos algo del reloj ahora, o si buscas alguna solución concreta, estoy aquí para ayudarte.
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
DM
David M.
Bought a watch and loed the look
Bought a watch and loved the look. Unfortunately the battery died not even a week of having it. Returned it for them to repair. Took over a month to get a replacement. That battery died before a week of having the watch.
Response from Praesidus WatchesNov 20, 2025
Hi David,
Thanks for getting back to us. Just to clarify something important before we move to the next step, the battery isn’t covered under the warranty. This is mentioned on our website.
When you have a moment, could you try swapping in a fresh battery?
If the watch still doesn’t function after that, I’ll take over right away and arrange the proper solution for you.
I know this hasn’t been a smooth experience so far, and I appreciate your patience. I’ll stay with you on this until it’s fully resolved.
Warm regards,
Oscar
Praesidus Watches
EV
Evan
Not as advertised.
Items were not as described. Different movement and not limited to 50 pieces as advertised.
Response from Praesidus WatchesOct 23, 2025
Hi Evan,
We’re sorry to hear you still feel disappointed with your Desert Field – Mesa Red. We reviewed your order and correspondence, and we want to clarify a few key points.
Your watch is part of a limited production run - each piece is individually numbered as stated on the product page. We’ve seen no evidence to suggest otherwise. Regarding the movement, the model is equipped with the reliable TMI VH31 Mecaquartz, which aligns with the watch specifications shown at the time of purchase.
When you reached out, our team responded promptly and courteously, offered a full refund, and even provided alternative options. While we understand that the $29 express shipping fee may have been expensive for you, it was selected at checkout and covers the faster delivery service requested.
We also note that this review comes several months after your purchase. While we always welcome feedback, the timing is a bit unusual and it’s important to remember that circumstances and offers (like limited-time promotions) may have changed since your original order.
We truly value your past interest in Praesidus and hope that, despite this experience, you’ll keep an open mind toward our future collections.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
KD
Kenneth D.
Not everything I ordered arrived
Not everything I ordered arrived. I had ordered the Black Tropic Rubber Strap- P3813AB - along with the watch. The strap was not in the box, attempts to contact Praesidus were never answered. The watch itself is okay, seems to get off time easily leave it sitting for more than a day and you have to check the time, chances are it’s a little off.
Response from Praesidus WatchesOct 21, 2025
Hi Kenneth,
Thank you for taking the time to share your experience. We’re sorry to hear that your strap was missing from the package and that you haven’t been able to reach us since. I checked our records and saw that our team replied to your message on June 20, asking for a few photos to help verify the contents of your shipment before sending the missing strap.
If you haven’t had a chance to send those yet, please reply to that email (or reach us directly at [email protected]) with the photos, and we’ll make sure your strap is sent right away.
As for the timekeeping issue, automatic watches can sometimes show a small daily deviation depending on use and position, but we’ll be happy to take a closer look to ensure yours performs as expected.
We truly appreciate your patience, and we’ll make sure this gets sorted quickly once we hear back from you.
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
WI
William
Ordered the wwii Iwo Jima watch
Ordered the wwii Iwo Jima watch. Will tryTo make a long story as short as I can. After a very long wait(4+ months), I inquired about the status of my order. Couple months later it arrived, that was still after several emails demanding answers. The watch arrived with a different strap. Once again, after several communications with customer service, I learned that the watch strap that I initially saw on Instagram was just a prototype.The company has yet to remidity the situation. I had plans to buy other watches, but that will NOT happen!!!, sad/sorry company.
Last email that I received:
Dear William,
Thank you for your message and for sharing your concern. I completely understand your frustration regarding the strap still being visible in certain promotional materials.
As mentioned in our previous email, the strap with the orange stitching was a prototype created exclusively for early press and promotional purposes. It was never released as part of our production catalog or available for sale on praesidus.com, and unfortunately, it is not something we can provide at this time.
We are working with our team to ensure our current advertising materials more accurately reflect the straps and models that are actually available, so as to avoid further confusion.
We truly value your support and understanding.
Best regards,
Rachel Summers
Customer Service
Praesidus Watches
Response from Praesidus WatchesSep 11, 2025
Hi William,
Thank you for sharing your feedback and for your patience through this process. We truly regret that your experience with us has been disappointing, especially with the long wait for your Iwo Jima watch. We understand how frustrating it must have been to see a strap in our promotional images that wasn’t part of the final production.
To clarify, the strap with orange stitching was a prototype created only for press and promotional purposes and was never available for sale. However, we recognize that we should have made this more transparent, and we’re updating our advertising so it reflects only what’s actually offered.
As a gesture of goodwill:
We have issued you a $50 refund,
We are also offering you a free strap (up to $50 value) from our Accessories page. You’re welcome to pick anything you like, for example the Green Canvas Strap, Dark Brown Leather Strap, Black Tropic Rubber Strap, etc. whatever fits your style and the watch. You can see all the options here:
Accessories for Military Watches.
https://praesidus.com/collections/accessories
We hope these steps show how much we value your support and are serious about making things right. We’re sorry we didn’t meet your expectations this time, but we’d love the opportunity in the future to restore your confidence in Praesidus.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
US
US
PSA: Do Not Buy Praesidus Watches
Worst buying experience I’ve ever had.
DO NOT BUY A WATCH FROM THIS COMPANY.
Praesidus gives a bad name to micro brand watch companies and made in USA small businesses.
My experience in a nutshell:
• Delivery was quoted at 4-8 days. It has been over 7 weeks now and I still don’t have the watches.
• They took my full payment (nearly $1k) the day I placed the order and have my money this whole time.
• Never got any updates saying my order was delayed. After weeks, I had to send multiple messages with multiple followups to get any response and all of their responses were boilerplate emails that most times were confusing, contradictory and did not even address my questions or concerns.
• Eventually, they claimed they were waiting for parts to assemble, even though I purchased their most common in stock models and they claim they do not make watches to order.
• They told me the watches are made in FL, yet their distribution center is in AZ. It seems like their watches are drop shipped, not assembled in USA.
• At this point (about a month with no watches) they promised that once I received the watches they quote “would be happy to discuss a resolution after the delivery”.
• After five weeks I received a package with one watch (I ordered 3). It came from AZ even though, again, they claimed the delay was waiting on parts so the watches could be assembled in FL. Confusing. The one I got wasn’t even the variation I ordered, the interior of box was badly damaged (looked like a used watch) and it had the wrong strap. The packing slip claimed all three watches I ordered were in the box but there was just the one. No damage or tampering to the box. No room for more than one watch either. No upgraded shipping (even though they were a month over their delivery promise) no signature confirmation or insurance (even though this was supposed to be a $1k package).
• They basically blamed everyone but before admitting quote “After running some inspections, it appears that the issue you have faced happened at factory level, not a CS failure.”
• Over a week later, after basically begging them, they supposedly shipped the other two watches ( still waiting to get them as I type). Once again, did not upgrade shipping speed, did not get insurance or signature confirmation on the package.
• The watch I ordered is advertised to come with a free “clicker” yet they have the nerve to not even include that in the package either!
• They keep claiming that I should be grateful because they are sending me the correct strap (that was supposed to be with the random single watch they sent). Which is literally just them sending me what I ordered. To tell me that this is them making up for this whole experience is absurd.
At this point, I don’t even want to return the watches for a refund (if I actually get them) because I’ve seen other reviews online of customers who send watches back and never get their money or watch because Praesidus claims it got lost by in the mail. It’s a scam they seem to have been running for some time. I have also seen that their qc is terrible, so the watches probably won’t last either way.
In these 7 weeks they’ve had no issues paying for dozens of ads on social media and daily spam emails. They’ve released new watches, and are paying for influencers to review their products while ignoring that their social media comments have other customers like me begging for Praesidus to ship their orders.
They said that all of the issues above are because they are a micro brand and that quote “Big brands such as Rolex, Jaeger Le-Coultre, Omega & IWC get criticized as well, regardless of their legacy, quality control, and high-end customer experience. This is not unique to Praesidus.” Which is the saddest cop-out for dropping the ball that I’ve ever heard.
They seem to have zero interest in customer service or their brand as they didn’t care at all when I mentioned all of the similar reviews on trustpilot, google, Reddit and other platforms.
Regarding the “resolution” they promised they would offer (a month ago now) once I received the order, they said they would not be offering any kind of resolution because them shipping my missing order is considered a “replacement order” and they cannot do anything once a customer is sent a replacement order. What a joke. They literally offered me nothing to make up for this experience.
Give your hard earned money to one of the many micro watch brands out there who respect their customers, care about their products, and aren’t out to scam you.
Response from Praesidus WatchesSep 25, 2025
Hello Dear,
Thank you for sharing your feedback. We take every customer experience seriously and aim to resolve issues promptly.
We requested your full name, email address, phone number, and order details so that we could look into your situation and provide a proper resolution. Unfortunately, you did not respond by the deadline of Saturday, August 30 at 3:00 PM, which prevented us from contacting you directly.
We also want to note that many operational aspects of our company, including shipping procedures, inventory management, and quality controls, have changed since the time of your purchase. While we understand your frustration with your experience, we encourage customers to share their contact details so that any issues can be properly reviewed and resolved.
Praesidus Watches remains committed to delivering high-quality products and improving our customer service experience for all.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
