Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...
PPL Electric Utilities (pplelectric.com) has 61 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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DMI
Took, 6 telephone calls to change supplier Not one represents had decent command of English language Was transferred multiple times One rep hung up Gave a rep my address of service FOUR times, told me it was incomplete & wrong, I know our address Was informed last week, service would be switched today Just told it was delayed, now must pay increased rate Extremely frustrating & time consuming Unacceptable!
Customer Shawn F.
YOUR WEBSITE NEEDS UPDATED DESPERATELY !!
Mark B.
My electric bill has all but doubled for same service as before I hope you crooks burn in hell taking food out of struggling families mouths
Bill L.
PP&L is a reliable electric distributor (5 stars) but their online customer interface is absolutely worthless (1 star). When I tried to log in, it simply went around in circles with me by blanking out my user ID and password. It did NOT tell me my user ID or password was invalid, it just blanked them out. I tried in three different browsers and got the same trash. When I complained to the Better Business Bureau, PP&L first deleted my account so I could create a new one, which I did. This did not fix the problem. Then it said it would open a ticket with its IT department, and that was the last I heard of the matter. When I tried again today, I got exactly the same problem. Just to be sure I am being fair about this, I tried not only Chrome but also Brave. UPDATE March 12; the problem appears to have been corrected but it took a long time.
PPL is D.
You people are scumbags. You know you are scumbags. You do not care that you are scumbags. Hope you are proud of the world you are leaving behind for your children. You are theiving degenerates, possessed by greed.
Thomas m Y.
The company can start by hireing human beings, your computer system sucks, ive call 7 times to fix my bill and wad hung up on. Im not getting my bills on time and trying to pay them only to be hung up on, then get charged late fees.
Maria
Constant outages with long repair times. Going hours and hours without electricity. This is ridiculous. Why can't you hire people to review trees that are ready to fall down and create a problem. This is insane. My power goes out at least 4 to 5 times per month for several hours. I work from home which obviously I don't get paid when I can't work but I don't think that you care about that because this problem has been going on for years without a resolution. I'm a senior citizen going hours and hours with no heat. PP&L does not care.
Darrell C.
Made a payment with PPL and it’s been over 6 days , and it still hasn’t posted to my bill. Called customer service it had to wait 40 minutes to talk to an agent. Totally absurd and ridiculous, for the money they make providing electric for the Public. Sign of the times with a billionaire and convicted FELON as president of the United States of ( un )America.
