Arthur
Rip-off
When talking with them to start my campaign, they had suggested sending 1000 mailers out a month and 3 free months of their advertising on Facebook and Google for my insurance company. After mailing out the first thousand and getting zero responses, I voiced concern. They told me you have to give it at least three mailings before they can evaluate it. So of course, I listened but after the second mailing, getting the same results, I’m still biting my tongue. Meanwhile, I'm paying $360 for first-class postage on all of these. So the third mailing goes out and out of 3000 cards, I get 2 responses. Also, they informed me there were over 800 clicks to my website, and out of those 800, I got zero calls and zero inquiries via email. The response on that was “at least you got your logo and name out” even though I clearly said that was not the goal. How does that even make sense not even 1 person out of 800 reached out? Eventually, I finally get to talk to Jordanna in quality control who I was told was the highest-ranking person that I could talk to in the company. Again, I voiced my concern to her. The first words out of her mouth were “we don't guarantee results”. She repeats this at least 10 times during our conversation. I told her I understand it's not a guarantee but what I was looking for was the 1% - 2% response which is what I was told was the performance rate of their campaigns. Again, they told me, “We don't guarantee results”. It seems like that's the only thing they can guarantee is that they don’t guarantee what they say they do.