Celeste D.
Pricing and policies vs USPS reality
I did not like the initial design and requested a complete redesign. I was very pleased with the redesign and excited to get it out. Initially when I spoke with them I was told postage was face value, the cost of the route per usps, and that I had to send to entire route. Brand new business I am very conscious with what we spend so I did the research and found the route to be $70 cheaper. That was just one route. I also found out via USPS that it only required to send 200 pieces. The route was close to 900 pieces however living in a resort area only about 500 homes are occupied during the winter months. So there was no need to send the entire route. After calling back and speaking with postcard mania they changed their story told me if that is all I wanted to send I could. I asked them to please address the cards to local postal customer as this is what the USPS told me and is on their site. They told me they couldn't they had to have some other information on there. Once again did the research and found that it only needed to say Local Postal Customer. Once I received the cards the indica in the corner had been XXX out and I know have to have that fixed. So I guess I will have stickers correcting all of this on my professionally printed cards. All 6k of them. That will look pretty crappy going out to potential customers if you ask me. Not displeased with the cards displeased with the information I have been given only to find out that wasn't the story and costing way more than it should. I would have understood if they had been transparent from the beginning but telling me something that I found to be different does not create a trust worthy relationship with your clients.
Response from PostcardManiaApr 5, 2023
Hi There, I see our Quality Control team reached out in January but wasn't able to connect, I'm sorry this issue wasn't able to be handled with you. It seems the information your referring to is regarding the "Every Door Direct Mail" program through the USPS. When you do this directly with the USPS as a consumer vs. using a bulk mail house, like PostcardMania, there is a slightly different process. But the correct data is that all occupied homes on a selected route get delivered when you mail EDDM, regardless of who you mail through. This is saturation mailing and having these restrictions is what allows for a lower postage rate. As far as our indicia, this was printed on your card since the original intention was to mail through us. USPS doesn't allow anyone outside of our mail house use this indicia so it had to be x-ed out. Regardless, we're sorry to see that you stopped working with us so please let us know if there's anything we can do for you moving forward. Thanks!