Shannon S.
Absolutely amazing customer service
Absolutely amazing customer service! My husband ordered a print for our anniversary and unfortunately it arrived with a small crack in the plexiglass. It took me about a month to reach out, but they responded quickly and had another frame/glass sent out immediately. I actually had thought the original product had glass in it and when they sent plexiglass in its place I was confused. So once again I emailed them and they responded back quickly and were ready to investigate the issue. It turned out the original was actually plexiglass and just looked like glass! So I fixed my frame and I am super please with my product as well as their customer service!
Response from Positive PrintsNov 6, 2023
Thank you for sharing your experience! We truly appreciate your kind words and are delighted to hear that our customer service team was able to assist you effectively! We're glad the issue was resolved to your satisfaction, and you're pleased with your product. 🌟 If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help! 🌈 Wishing you many more happy anniversaries 🥂




