Positive PrintsReviews of positiveprints.com

Response from Positive PrintsSep 11, 2026

We’re truly sorry for how frustrating and disappointing this experience was, Ryan. We completely understand how upsetting it is when an order is meant to be a special gift and the delivery doesn’t go as planned. Unfortunately, the first package appeared to be lost in transit, so we arranged a free replacement with expedited production and shipping. When the replacement also failed to receive a UPS scan, we continued following up with the carrier to find out what had happened. We explained that we were still waiting for information from UPS and, knowing how important this gift was to you, we went the extra mile and offered you either another free replacement or a full refund. You chose to give us another chance and proceed with another replacement. Since then, we received an update that the package had been found, and according to the tracking, it was delivered on September 10th. We also refunded the full expedited shipping fee after the initial issue with the package and offered a free digital copy so you wouldn’t be left completely empty-handed while waiting for the physical order. We’re genuinely sorry that this situation involved multiple shipping issues. We know that, despite everything we did to resolve it, this was incredibly frustrating, especially for a time-sensitive gift. We truly regret that your experience fell short of what you expected from us.

Response from Positive PrintsJul 17, 2026

We're truly sorry that your order didn't arrive in time for such an important occasion. We completely understand how frustrating this must have been. Unfortunately, as we mentioned, your order was affected by an unexpected production issue, which delayed dispatch. We understand that our explanation of the issue was not as detailed as you would have liked, but we always shared the most accurate information available to us from our production partner as soon as we received it. Once your order was dispatched, we understand the tracking updates caused additional frustration. While we monitor shipments as closely as possible, we unfortunately do not have any control over the tracking information or scan history displayed by the shipping carrier. Any inconsistencies in the tracking updates are generated by the carrier's system, and we're unable to modify or influence them. As a gesture of goodwill, we offered you a 10% refund to acknowledge the inconvenience caused. While we know this couldn't make up for missing such an important occasion, it was our sincere attempt to recognise the disappointment this experience caused. We're pleased to hear that you were happy with the quality of the final product, although we completely understand that this did not make up for the delayed delivery.

Response from Positive PrintsJun 17, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the product did not meet your expectations. We'd really appreciate the opportunity to investigate this further and understand exactly what went wrong. Could you please send photos of the print to [email protected] and provide a bit more detail about the quality issues you noticed? This will help our team review your order and determine the best way to assist you. We look forward to hearing from you and hopefully resolving this matter for you.

Response from Positive PrintsFeb 27, 2026

We’re very sorry to hear that you feel disappointed with your order, and we truly regret that the product did not meet your expectations. After receiving your message, our team responded promptly, reviewed the photos you shared, and carefully verified the print together with our production partner. We confirmed that the poster was produced according to our standard specifications, using museum-quality 200gsm Matte Fine-Art paper and our usual professional printing process. Because all of our items are custom-made and personalized for each customer, returns are not possible — however, we always take the time to investigate concerns thoroughly and provide clear explanations whenever questions about quality arise. We understand that expectations around personalized artwork can vary, especially when viewing digital previews versus a physical matte print, and we genuinely appreciate feedback as it helps us continue improving both our products and communication. Thank you for sharing your thoughts with us.

Response from Positive PrintsFeb 5, 2026

Es tut uns sehr leid zu hören, wie enttäuschend diese Erfahrung für Sie war. Wir verstehen Ihren Frust vollkommen, insbesondere nach der langen Wartezeit. Nach eingehender Prüfung hat sich herausgestellt, dass beide Sendungen leider aufgrund von Versand- und Produktionsproblemen außerhalb unserer direkten Kontrolle an uns zurückgesendet wurden. Selbstverständlich ist das nicht der Standard, den wir unseren Kundinnen und Kunden bieten möchten. Sobald klar war, dass die Lieferung erneut fehlgeschlagen ist, haben wir umgehend eine vollständige Rückerstattung Ihrer Bestellung veranlasst. Der Betrag wurde über die ursprüngliche Zahlungsmethode zurückerstattet. Wir möchten an dieser Stelle auch betonen, dass Positive Prints ein offiziell betriebenes Unternehmen ist und täglich Tausende personalisierte Bestellungen weltweit erfolgreich produziert und versendet. Umso mehr bedauern wir, dass Ihr Fall so unglücklich verlaufen ist. Wir entschuldigen uns nochmals aufrichtig für die entstandenen Unannehmlichkeiten und hoffen, dass wir Sie vielleicht in Zukunft doch noch von unserem Service überzeugen dürfen.

Response from Positive PrintsJan 28, 2026

Thank you so much for reaching out and letting us know. We’re truly sorry for the confusion regarding the year on your print, we completely understand how disappointing this must have been. Our designs are generated automatically based on the details entered in the creator during checkout, and unfortunately in this case the year (2003) was entered incorrectly when the order was placed. That said, your satisfaction is very important to us and we’d love to make this right. We’ve already contacted you by email with a few options to help resolve this, including: - a corrected digital file with the proper year, which you can print locally, or - a 50% discount to reorder the print with the correct date (for example, using your existing frame). Thank you for your understanding, and please don’t hesitate to let us know which option works best for you - we’re here to help 💛

Response from Positive PrintsJan 13, 2026

Thank you for sharing your feedback. We’re really sorry to hear about the long wait for your order — we completely understand how frustrating this must be, especially given the delivery estimates shown for shipping. While December is indeed our busiest period, a delay of this length is certainly not the experience we want for our customers. We’d really like to look into this for you, but we’re unable to locate the order based on this review alone. Please contact us directly at [email protected] with your order number, and our team will be happy to investigate the shipment and help resolve the situation as quickly as possible. Thank you for bringing this to our attention.