Positive PrintsReviews of positiveprints.com

Response from Positive PrintsSep 11, 2026

We’re truly sorry to hear about your experience, Jenny. We completely understand how frustrating it was to be waiting for your print, especially with your housewarming planned for that weekend. We’d just like to clarify that you mentioned the delivery estimate shown on our website was September 3 - 10. According to the tracking, your package was delivered on September 10, which was within the estimated delivery window provided at the time of your order. While we always do our best to produce and ship orders as quickly as possible, unfortunately, once a package is handed over to the carrier, we have no control over the delivery process or the exact delivery date. This is why we provide an estimated delivery window rather than a guaranteed delivery date. We also apologize for the frustration caused by the timing of our email response. Our customer service team is available Monday through Friday, from 8:00 a.m. to 6:00 p.m. CET, and this information is also available on our website. Your message was received outside of our customer service hours, and we responded on the following business day. Since we knew you needed the print for your housewarming, we also provided a free digital copy of your design so you wouldn’t be left empty-handed while waiting for the physical print. We’re glad to hear you loved the print itself, and we truly appreciate you taking the time to share your feedback with us.

Response from Positive PrintsAug 5, 2025

Hi Sadaf, We’re truly sorry to read your review and disappointed to hear that your experience with us left you feeling this way. We understand how important this gift was, and it’s genuinely upsetting that the print didn’t meet your expectations, especially for such a meaningful occasion. While the print was produced to our usual technical specifications, we absolutely recognize that personal expectations vary, particularly when it comes to design and emotional value. We offered a partial refund or a replacement print to try and make things right. We're sorry that these solutions didn’t meet your needs. It was never our intention to make you feel unheard or undervalued, and we truly regret that our efforts fell short in your eyes. We’ll follow up by email again to make sure everything has been addressed clearly. ________ We have now issued you a full refund. Thank you for your honest feedback - it helps us improve. Warm regards,

Response from Positive PrintsFeb 12, 2025

Dziękujemy za Twoją opinię i cieszymy się, że dostawa przebiegła sprawnie! Bardzo nam przykro, że jakość wydruku nie spełniła Twoich oczekiwań – zawsze zależy nam na tym, aby nasi klienci byli w pełni zadowoleni z zamówienia. Nie otrzymaliśmy od Ciebie wcześniej żadnej wiadomości w tej sprawie, ale oczywiście chcemy znaleźć rozwiązanie, które Cię usatysfakcjonuje. Czy mogłabyś przesłać nam zdjęcia plakatu na adres [email protected]? Dzięki temu będziemy mogli dokładnie przyjrzeć się sprawie i zaproponować najlepsze możliwe rozwiązanie. Dziękujemy i mamy nadzieję, że uda nam się sprawić, abyś była w pełni zadowolona z zakupu! 😊 Pozdrawiamy serdecznie,

Response from Positive PrintsDec 30, 2024

Hello, Thank you for your patience throughout this process, and we sincerely apologize for the inconvenience caused by the delay. We understand this was frustrating. We have been monitoring the status of your order and one print was delivered on December 18th, while the other arrived on December 27th. We understand how these delays may have impacted your plans and we appreciate your understanding. As a gesture of goodwill, we’ve processed a 15% refund for your order, totaling $22.17. We hope this resolution helps make up for the delay, and we truly value your patience and understanding during the holiday season. If you need any further assistance or have additional concerns, feel free to reach out. We’re always here to help! Best regards, -- Update: I understand your frustration, and I apologize for the inconvenience caused by the delayed delivery. We certainly strive to meet our expected delivery times (20 Dec - 24 Dec for this order), but unfortunately, some delays are out of our control, especially during the busy holiday season. While the first package was delivered on time, I understand that receiving one after Christmas - on December 27th - caused stress. Also, we've sent you digital copies as a placeholder before the physical product arrived. We truly appreciate your feedback and are always looking to improve. I can assure you we are working on improving our delivery process to avoid future delays, and we're grateful for your understanding in this situation. Thank you again for your patience, and I hope you enjoy your product. If you need further assistance, feel free to reach out.

Response from Positive PrintsJun 17, 2024

Thank you for your feedback. We appreciate your sincerity and we are sorry that you think the product was too expensive. We apologize for the high price of our products. Our posters are printed on 200 gsm Fine-Art matte paper, which highlights details and ensures durability. The higher quality translates into a slightly higher price. However, the quality of our products is our top priority. You can see a live preview of your personalized map at any stage of the ordering process. We also include the order preview in the order processing form and on the order confirmation page. We also give our customers the opportunity to modify their order before sending it to print. We work with a variety of printers and always try to ship orders from the location that will reach the destination the fastest. Please note that the invoice incident in this order does not comply with our normal operating procedures. We have already initiated an internal investigation to determine the root cause and implement measures to prevent such oversights in the future. Please accept our sincerest apologies for any frustration or inconvenience that may have been caused. As an apology, we have decided to refund 25% of the order value for the inconvenience. Detailed information has been sent via email. If you have further questions or concerns, please contact us at [email protected]. We value your feedback and make every effort to improve our services.

Response from Positive PrintsJun 14, 2024

Thank you for your feedback. I'm glad to hear that you're satisfied with the print quality, but I apologize for the issues you encountered with the canvas wrapping and the brass clip. This is not the standard we aim to provide. We appreciate your input and will use it to improve our service. If you could provide us with some pictures of the issues, we would be happy to investigate further and find a solution for you. Please contact our customer service team at [email protected], and we'll assist you promptly. Thank you for your understanding. Best regards!

Response from Positive PrintsMar 15, 2024

Hello Esme, We regret to hear about your dissatisfaction with your purchase. Would you kindly share photos with us at [email protected]? We would be delighted to review them and endeavor to identify a suitable resolution for you. 🌻 We wish you all the best!

Response from Positive PrintsDec 27, 2023

Ciao Aziz, Ci scusiamo sinceramente che il tuo ordine non abbia soddisfatto le tue aspettative. Questa non è certamente l'esperienza che miriamo a fornire e comprendiamo la tua delusione. Il nostro team ti ha contattato via e-mail per affrontare e risolvere questo problema in modo soddisfacente. Grazie per la comprensione e apprezziamo l'opportunità di risolvere il problema. Distinti saluti,