Positive PrintsReviews of positiveprints.com

Response from Positive PrintsJun 17, 2024

Nous vous remercions pour votre commentaire. Nous sommes sincèrement désolés des désagréments causés par le code QR. Nous avons envoyé un courriel pour résoudre rapidement la situation. Je tiens à vous remercier pour votre patience exemplaire dans cette situation. Après avoir étudié minutieusement le problème rencontré, nous avons découvert que le code QR fonctionne de manière optimale sur les appareils Android. Cependant, il existe un problème sur les appareils iPhone car la lecture des fichiers audio n'est malheureusement pas prise en charge. En effet, Apple ne prend pas en charge les fichiers audio au format .m4a, qui est le format dans lequel l'enregistrement nous a été envoyé. Nous avons également envoyé toutes les informations par e-mail. Je tiens à m'excuser sincèrement pour tout inconvénient que cela a pu causer et vous remercie beaucoup pour votre patience et votre compréhension tout au long du processus. Si vous avez des questions ou des préoccupations, n'hésitez pas à nous contacter. Nous restons à votre disposition pour vous apporter toute l'assistance nécessaire. Merci de votre compréhension et de votre coopération.

Response from Positive PrintsJun 14, 2024

Thank you so much for sharing your experience! We're thrilled to hear that you loved the star map with the added planets and the quote for your newborn son. It's unfortunate that the courier mishandled your shipment, but we're glad to know that your wife still loved the gift. We're especially pleased to hear about your positive experience with our customer service team and Paulina's assistance. Ensuring that you received a replacement quickly and without additional cost is our priority. Your recommendation to friends and family means a lot to us. Thank you again for your kind words and for choosing Positive Prints for such a special gift. We look forward to helping you create more unique personalized gifts in the future. 🥰❤️☀️

Response from Positive PrintsJun 14, 2024

Thank you for your feedback. I'm glad to hear that you're satisfied with the print quality, but I apologize for the issues you encountered with the canvas wrapping and the brass clip. This is not the standard we aim to provide. We appreciate your input and will use it to improve our service. If you could provide us with some pictures of the issues, we would be happy to investigate further and find a solution for you. Please contact our customer service team at [email protected], and we'll assist you promptly. Thank you for your understanding. Best regards!

Response from Positive PrintsJun 12, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that your anniversary gift arrived on time and that our customer service team could quickly address the issue with the damaged glass. It's great to know that the replacement arrived without any problems and that your partner loves the print. We're grateful for your kind words and appreciate your five-star rating. We look forward to serving you again in the future! 😍

Response from Positive PrintsJun 11, 2024

Muchas gracias por tu comentario. Nos alegra mucho saber que el diseño para el cumpleaños de tu mujer ha sido un éxito y que os ha encantado. Apreciamos tus amables palabras sobre nuestro servicio, el acabado y el soporte durante el envío. ¡Gracias por confiar en nosotros! ❤️

Response from Positive PrintsMay 31, 2024

Hi, I want to sincerely thank you for taking the time to share your feedback with us. Your input is extremely valuable to us as we strive to enhance our product for you. We were looking into the zoom options because we are dedicated to ensuring that you have the best possible experience with our product, and we were eagerly anticipating your feedback on the proposed changes. Our goal is to process all orders efficiently and without delay. We would like to mention that our headquarters are based in Poland, and May 30th is a public holiday for us (Corpus Christi). It's important for us to show our appreciation for our hardworking employees by giving them this day off to celebrate. Your order was placed on May 28, uploaded to the printer and began processing on May 29. UPDATE: In the parcel tracking I see that it was delivered to you on June 1st. If you have any questions or concerns, please feel free to contact us at [email protected], and we will be more than happy to assist you. Your patience and cooperation are greatly appreciated. If you have any doubts or concerns, we are here to help you.

Response from Positive PrintsMay 28, 2024

Muchas gracias por tu comentario tan detallado y positivo. Nos alegra saber que quedaste satisfecho con nuestro servicio y el seguimiento personalizado que ofrecemos. Nos esforzamos por asegurarnos de que nuestros clientes estén informados y satisfechos con cada paso del proceso, incluyendo la revisión y mejora del diseño. Lamentamos el inconveniente con la agencia de transportes, pero nos alegra haber podido ayudarte a resolverlo. Estamos encantados de que el cuadro haya cumplido con tus expectativas y que sea tan bonito como esperabas. Gracias por confiar en nosotros para tu cuadro personalizado. ¡Esperamos poder servirte nuevamente en el futuro! ☀️🥰

Response from Positive PrintsMay 28, 2024

Tack så mycket för ditt fantastiska omdöme! Vi är glada att höra att du är nöjd med vår service och resultatet på våra posters. Vi uppskattar verkligen din rekommendation. Tack för att du valde oss! ❤️