PositiveReviews of positive.energy

Positive Energy trade illegally! Look into their directors and tax records! I was with them only 3 months. I paid them £1180 within that time and asked them if I could leave my contract as I was unhappy with their service, they allowed this! Two years later they threaten me with court action and say I owe them £2000!! My meter reads were done by photograph and email and was calculated at £880 worth of use. Which means they owe me over £200? They refuse to stop action. They are criminals. My husband fell ill due to the stress of this company. Beware and report to ofgem.

The company is poor at communicating, does not respond to reasonable requests like matching meter numbers with Mpans (their bills show mpan the meters do not) bills with building number not names on ?? they ignore meter reading and create false"estimated" bill to take you to court then recognise the actual reading as correct but not before charing you £3500 in fees and disconnections . We had a bill for 23K that was actually less £700 ! awful company in a bad sector . I would not recommend

If I could give negative stars I would. Absolute scam. Avoid at all costs. All the positive reviews on their other trust pilot are paid for - you can see top left of the page they pay trust pilot to gather + reviews.

Disappointing Billing Experience My experience with Pozitive Energy has been very frustrating. After moving into commercial premises in November 2024, the business was not fully operational for a considerable period and had limited activity. Despite this, the electricity charges applied to the account appeared disproportionately high for a small shop with restricted usage during that time. I requested a review of the account using the actual meter readings from the move-in date and the most recent reading provided, asking for the charges to be recalculated strictly based on verified consumption. I also asked for a clear and transparent breakdown explaining how the figures were calculated. For a small business, dealing with unclear billing and having to request recalculations is both stressful and time-consuming. I would encourage other business customers to carefully monitor their meter readings, check billing periods, and ensure charges are based on accurate consumption data.

Please dont use this company!! After 18 months...still no result. No smart meter. No progress on getting a smart meter installed. 24 site surveys sent in. Weekly phone calls to start new enquiry logs...all closed by PE without resolution or any progress. Double billing with no explanation. Different amounts of money taken twice a month. No access to the engineering team who send a smart meter. No progress at all. Oh! I was emailed by a team whose english grammer was so poor that they accused me of abuse of the company for posting the truth! And they claimed that a new meter was fitted in June! D'oh!!

Wow ! A company with 86% 1 star reviews. Really tells you something. Personally, I wish I could give zero stars. Just changed to suppliers who actually care about our business.

My businesses were with PE and they started charging us after the old owners left. Now has had to get the ombudsman involved. Rubbish STAY FAR FAR AWAY go with British gas or any other providers. No help. SCAMMERS SCAMMERS SCAMMERS.

This is a joke of a company, they put a hold on the account so my broker could not transfer the supply, hence charging top rates to tip you off, please do not consider this outfit as they will put you in the same position. Over £3500 for a month, when broker is £9000 for the year, DO NOT go anywhere near these, you have been warned..... Why you cannot put less than I 1 is a shame as they deserve anything