PositiveReviews of positive.energy

Mark looked after me he was polite and knowledgeable. He outlined the steps needed to resolve my issue. One and done should be the goal. Ian D Abingdon RBL

If I could give one star I would. Taken on a new lease property (retail). They have cut the electric off . Called to try and sort it. Had to send proof the debt is the previous tenants as we have just moved in.. they said if we payed their £320 debt and £480 reconnection fee we would have it back on in 24 hours. Or if the disconnection was done in person and not remotely the reconnection fee in addition to the debt would be £1200. This company has tried to extort Monet from me, blackmail me, threaten me with longer time with no electricity. I called National Power Grid and they have not even notified them of the cut off which is compulsory. Spoke to them again and understandably they were not happy I spoke to NPG. So 3 employees have told me they cut us off as well as telling my landlord. I have now told them I will be reporting this to Ofgem and seeking costs off them for loss of earnings. I was told do it and we will not be paying anything. We have now told them we have spoken to a solicitor and now all of a sudden they deny cutting us off, told us there is no debt, told us the meter company are to blame. They have even given no information to the meter company apart from asking them to change the meter. No reason why nothing. Their meter referral ended with me being sat in a cold shop for 2 hours to be told the job was cancelled. I still have no electricity and no resolution after a week. They are now saying it is nothing to do with them and have washed their hands of it. Well solicitors it is for loss of earnings, attempt to extort money from me, blackmail and giving false information in order to carry this out. I will not stop now until this company are fully investigated by the governing bodies and hopefully struck off !!!!!!! Disgusting. And based in India not London as advised.

Useless! Wrong name on account took nearly 2 years to resolve. Then re billed us at out of contract rates. Told us to pay 2 years electric 50% up front and balance within 12 weeks after. Utterly disgusting.

Avoid at all costs. You will regret dealing with this company. Avoid avoid.

Hopeless scumbags, don't bother with them and avoid like the plague. They won't adhere to Ombudsman remedies when they inevitably overcharge alongside various other issues

The most appalling & scandulous levels of service waited 7 weeks for a credit of over £400 which actually showed on the account as over £1300 but they are claiming they have undercharged so are back billing which is actually illegal on the dates they are claiming , then told there is only one person in the entire comany that can give a refund called Nitika Singha, yet she never replied to any calls / emails but apparently is annoyed with us so is deliberately ignoring our calls / emails and we were told this by her colleague which is documented. Overcharged, multiple incorrect invoices that when challenged are told the meter is broken it isnt but apparently it is ....so many errors they cannot explain they just hang up. Promised return calls, never do. ...awful experience and asked to remove this review, its a dreadful experience that I wouldnt want anyone else to experience. Apparently they cant issue credit notes they can only do spreadsheets wow ... what an incompetant company

I was recently sold this company through a broker, I was promised a three-year contract at £300 per month which I was happy to sign. My first bill was £500 for around 23 days although I had sent them an accurate meter reading after about 17 back-and-forth emails they changed it to 370 which I paid. Another 25 days later, they sent me another £500 bill ignoring my meter readings, they are a complete Con. I’m trying to get out of my contract at the moment and I’m gonna have to get lawyers involved as I have been fraudulently miss sold my contract so it’s a lot of hassle for someone that has a new business. The customer service is completely appalling, I emailed and called and emailed and called to try and resolve the issue. I heard nothing back. They just kept saying the issue had been resolved which it had not been then they actually called my business from their debt collection company after not paying a bill around less than two weeks after getting it. Harry Russell-Quirk | SwiftSwitch Was the guy who sold me the deal who has ofc also completely ignored me and not help meals this issue Avoid at all costs

POSITIVE Energy is not good company and its customer service are unprofisional and arrogant. Our company had Positive energy last year and there were aleays wrong bills with wrong meter reading and we had to call them several times every months to correct our bill, now after we left this comapany May 2025, they send us another bill which they are claiming it was standing charge in May 2025, while our contract ended April 2025 and we moved to a new and cheaper energy provider. So be carefull with thid dodge company