Posh Virtual ReceptionistsWe answer your calls, so you can answer what calls you.Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.
Posh Virtual Receptionists (posh.com) has 193 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Administration & Services · Charlottesville, Virginia
Excellent
Administration & Services · MONROE, Virginia
Excellent
Administration & Services · Richmond, Virginia
Excellent
Administration & Services · Richmond, Virginia
Excellent
193 approved reviews, newest moderated first
Corey
I'm so surprised I've never dealt with a service so awesome
Response from Posh Virtual ReceptionistsMay 20, 2024
We are thrilled that we have been able to make that kind of impression. We look forward to working with you.
Bilal A. E.
Very helpful and responsive.
Response from Posh Virtual ReceptionistsMay 13, 2024
Thank you for your review. Our Customer Service team works hard to ensure that you receive helpful and responsive service.
Krista
Great service, app, and free trial. I signed up !!
Response from Posh Virtual ReceptionistsMay 13, 2024
We look forward to continuing your great experience.
Todd
Horrific Company-avoid at all costs. Plenty of other options available. Massive overbilling. Horrific management. They LOVE to fight with you. Even after finally crediting our Account, they went back and re-billed us AFTER the account was closed. They make the Billing as confusing as possible.
Response from Posh Virtual ReceptionistsMay 8, 2024
Dear Todd, Thank you for sharing your feedback, though we're disappointed to hear about your negative experience. We believe it's essential to provide additional context to ensure a fair understanding of the situation. As a virtual receptionist service, our primary goal is to assist our clients in managing their calls efficiently and professionally. In your case, we encountered several challenges, including the repeated influx of irate callers citing a lack of responsiveness regarding their purchases, which led to an increase in your allotted minutes. Additionally, recurring payment issues arose, eventually resulting in the suspension of your service. Despite these challenges, our customer service team worked diligently to address your concerns, offering both a credit and a payment extension to help alleviate the situation. We also engaged with you directly, through our VP of Operations, to find a mutually agreeable solution. During this conversation, we identified an issue with a prior credit not being applied correctly, resulting in a discrepancy in the displayed balance owed compared with the invoice total. We promptly rectified this error and refunded any overcharged amounts, including the credit card surcharge. A final invoice denoting no additional balance owed was provided. Our intention was to ensure fairness and transparency in our billing practices. It's important to note that our receptionists work diligently to handle various calls, including those from frustrated callers due to lack of responsiveness, and deserve proper compensation for their efforts. While it's regrettable that we couldn't continue our partnership under more favorable circumstances, we hope this clarifies our perspective and the steps we took to address your concerns. Should you have any further questions or require assistance, please don't hesitate to reach out as we are committed to ensuring no issue remains unresolved. Warm regards, Posh Customer Service
MOMO'S.UK
This is exactly what I need being quite new to the option of searching but forgetting what I'm doing and knowing that I'm doing as little as possible and the system is helping me to generate new leads every day it's absolutely brilliant
Response from Posh Virtual ReceptionistsMay 1, 2024
Thank you so much for your feedback. We are glad you are enjoying the service.
Susan M.
Responsive, very helpful!
Response from Posh Virtual ReceptionistsApr 30, 2024
Thank you so much. Your Sales Consultant and our Client Support team are ready to help however we can.
Jennifer
The POSH Team of Virtual Receptionists has been a valuable addition to our company since 2022. As a boutique RE Development Firm, we appreciate having all our incoming calls answered timely by a real human being (not AI, not VM). POSH Virtual Receptionists offer our clients, vendors and prospective partners reliability their calls (messages) will be directly and promptly relayed to us. POSH receptionists work hard to learn the basics of our business to best streamline information. The very rare times hiccups occur with message taking, the POSH Support Team is extremely responsive and proactive in resolving, further seeking understanding to continue supporting our firm to the utmost level. We selected POSH after a thorough search and interview process of a variety of Virtual Receptionist companies and look forward to continuing with POSH for the foreseeable.
Response from Posh Virtual ReceptionistsApr 30, 2024
Jennifer, thank you so much for taking the time to leave us a review. We sincerely appreciate the detail.
Wiser C.
Great services with affordable charges. They are always quick to respond with my requests or questions, super attentive and thorough. As a baby-phase small biz, I can't afford a receptionist. Posh helped me save ton of money. Also like the fact that their monthly reports have insights on call volumes and lead counts. Highly recommend!
Response from Posh Virtual ReceptionistsApr 30, 2024
Thank you for the great recommendation. We are here to make your life easier and help your business run smoothly.