Posh Virtual ReceptionistsReviews of posh.com

Response from Posh Virtual ReceptionistsMay 8, 2024

Dear Todd, Thank you for sharing your feedback, though we're disappointed to hear about your negative experience. We believe it's essential to provide additional context to ensure a fair understanding of the situation. As a virtual receptionist service, our primary goal is to assist our clients in managing their calls efficiently and professionally. In your case, we encountered several challenges, including the repeated influx of irate callers citing a lack of responsiveness regarding their purchases, which led to an increase in your allotted minutes. Additionally, recurring payment issues arose, eventually resulting in the suspension of your service. Despite these challenges, our customer service team worked diligently to address your concerns, offering both a credit and a payment extension to help alleviate the situation. We also engaged with you directly, through our VP of Operations, to find a mutually agreeable solution. During this conversation, we identified an issue with a prior credit not being applied correctly, resulting in a discrepancy in the displayed balance owed compared with the invoice total. We promptly rectified this error and refunded any overcharged amounts, including the credit card surcharge. A final invoice denoting no additional balance owed was provided. Our intention was to ensure fairness and transparency in our billing practices. It's important to note that our receptionists work diligently to handle various calls, including those from frustrated callers due to lack of responsiveness, and deserve proper compensation for their efforts. While it's regrettable that we couldn't continue our partnership under more favorable circumstances, we hope this clarifies our perspective and the steps we took to address your concerns. Should you have any further questions or require assistance, please don't hesitate to reach out as we are committed to ensuring no issue remains unresolved. Warm regards, Posh Customer Service

Response from Posh Virtual ReceptionistsMar 25, 2024

Thank you for sharing your concern. We take GDPR regulations very seriously and have processes in place to ensure we compliant with these regulations. Like many brands, we use email campaigns as a channel to market. However, if the services we offer are not relevant, please feel free to contact us directly and we can ensure you are removed from any data records. Alternatively, there is the option to “opt out” of further communication. We would be very happy to show you how to manage this. We would also like to check there is no confusion with another company that uses the same 4 letters of Posh in their brand name?

Response from Posh Virtual ReceptionistsFeb 28, 2024

We do realize the frustration that dead air calls can cause to our clients. This is why we immediately reached out to you to discuss implementing our FREE ‘Preannouncement’ feature which we did add to your account per your approval as well as unbilled the call for you. We understand that anytime businesses partner together, there may be obstacles to iron out in the beginning which is why another Goodwill Credit was applied for any frustration and inconveniences that were caused. We are pleased that you are still an active account with Posh and we look forward to continually assisting you and your callers.

Response from Posh Virtual ReceptionistsMay 22, 2023

Dear John, We are sorry that you did not understand how our billing works. When you signed up with us you selected a 50 minute plan which provides for 50 minutes at a monthly price of $114, monthly calls in excess of the 50 minutes paid for are billed at a rate of $1.95 per minute. When you initially contacted us, we offered you a 7 day free trial, which the majority of our potential customers utilize, as it lets them, and us, get a good feel for indicative call volumes. Based on your usage of roughly 300 minutes per month, which was 6 times the call volume of the 50 minute plan you selected, it appears you underestimated your call handling needs. Also, we provide usage metrics in our portal and our app for you to be able to manage your business and have an idea of expected costs. At any time if you are approaching your budget, you can simply cease forwarding your lines for the month to remain in budget. We are more than happy to provide guidance. Your sales consultant is always available to you as well as our team of Client Support staff.

Response from Posh Virtual ReceptionistsMay 22, 2023

Dear Jordan, It is unfortunate that we couldn’t work together to resolve your recent call flow issues. We are able to answer and handle Google Local Ad calls, as well as Microsoft Teams calls and do so for numerous clients and as you know we have been answering calls on your behalf for 6 months. As a virtual receptionist service, we answer calls that are forwarded to us by our clients. A change occurred somewhere on your end, without us being made aware of it, that caused your calls to cease being properly forwarded to us for handling. When you raised this concern to us, we had two separate conversations with you regarding these issues and both times we requested additional information from you or were actively working with you to address the issue and, in both instances, you became non-responsive. The first time was in early April and you did not provide us the requested information. Notwithstanding this, Posh continued to handle calls for your business during this time. Again in May, what appears to be the same issue was brought up with more detail provided. We worked with you to attempt to fix the issue, but you stopped responding. For us to properly answer calls for our clients requires information and cooperation from both sides. We always strive to help our clients grow their business, unfortunately in this instance you wouldn’t help us help you.

Response from Posh Virtual ReceptionistsMay 31, 2022

We do not have any record of your interaction with us. As far as we know, we have never had any correspondence with you or your company. Please share with us your name as listed in our system, your company name, and account number so that we can review that you did have a genuine experience with our company. Edit: "Mike", as you will not disclose who you are, and we have absolutely no client records that remotely resemble the experience you say you had, we will leave it to any reasonable reader of this post and our many other reviews, to make of this what they will. Sales Director, Posh Virtual Receptionists

Response from Posh Virtual ReceptionistsAug 25, 2021

Dear Ms. Ressa, As we discussed on the phone, you selected a 200-minute plan, yet your call usage was 1,000 minutes. We offered you a courtesy credit to help. We also asked for examples of calls that you were not happy with, which we have yet to receive. Unfortunately, Posh (or any other high-touch labor provider) cannot offer 1,000-minute plans for just $285 ($0.28 per minute). We are sorry that your call volume is significantly higher than you anticipated, but unlike most of our competitors, our pricing plans are clearly shown on our website and on our services agreement, which is cancellable at any time. While we can control the professionalism of our Posh receptionists, the one thing we unfortunately cannot control is the number of calls sent our way to answer.