We answer your calls, so you can answer what calls you.Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.
Posh Virtual Receptionists (posh.com) has 193 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
posh.com
Website
posh.com
Category
Administration & Services
Location
Virginia Beach, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The service has gone down hill, not sure what changed but it's not good anymore. We have been with the Posh for 2-3 years. Every single week, we report mistakes and feedback. The only thing we heard is " We are sorry, I can understand this is frustrating, I took the call off your bill". No mention to fixing the root cause, by training people. For an industry that's about to get crushed by Ai I don't understand the decline of quality instead of focusing on delivering a great customer experience. We are going to find another provider as this has been a mess, from spelling errors, to Zero screening...etc
Response from Posh Virtual ReceptionistsAug 7, 2025
Thank you for taking the time to share your feedback, even when it’s difficult to hear, we value the opportunity to understand our clients' perspective. We’re truly sorry to hear about your recent experience and that the quality of the service has not met your expectations. We take comments like yours seriously and will ensure that they are reviewed by our leadership team so we can better understand your experience. Please know that our team remains committed to providing reliable, high-quality support, and we take all feedback into account as we evolve. We welcome the chance to connect with you directly to discuss your concerns in more detail so we can better understand how we might address them. If you are open to it, please reach out to us at 833-400-7674, we to explore how we can move forward positively.
JA
Jeff A.
Cautionary Tale
We have been with Posh for approximately 3 months. Overall, the customer service is somewhat responsive to issues, but we have not had the smoothest experience. As other uses have mentioned:
1) You are led to believe you would have a dedicated sales rep overseeing your account, which is far from being the case. In our case, we were led to believe that someone would be monitoring the account and making proactive recommendations. We certainly do not have a dedicated rep or anyone who is looking out for our best interest
2) Watch for overages: We started off with the starter plan as a test and led to believe someone would be monitoring usage and making recommendations. Not the case, we went from a $119 bill to now paying over $1600. While some of that is due to increased call volume, much of it is due to us being in the wrong plan and subject to significant overages. The time tracking is also suspect and I question how long some of these calls are actually taking to add up to our billable hours.
3) The call detail is lacking, some reps give wrong information over the phone. The call flow process is a bit clunky especially if it needs to be changed
I think for a simple business with steady call volume and simple needs benefit, but if you have any variability or complexity this may not be a good fit
Response from Posh Virtual ReceptionistsApr 30, 2024
We sincerely regret to learn of your less than satisfactory experience. While we acknowledge your perception of our customer service team's responsiveness, we respectfully assert that we pride ourselves on our high level of responsiveness. Each time you reached out to us, we made it a priority to respond promptly, typically within a couple of hours, offering our recommendations. There were instances where our emails remained unanswered, which may have contributed to any communication gaps and ultimately to some of the concerns you outlined regarding your billing plan.
Regarding your concerns, our Sales Consultants oversee the initial setup of your account, after which our dedicated Customer Service team manages billing and account updates. While your Sales Consultant remains available for assistance, it is ultimately the Customer Service team that handles ongoing service matters. Throughout your trial period, your Sales Consultant closely monitored your usage to ensure alignment with the most suitable plan based on your call volume. We provide convenient access to your usage data in real-time via our smartphone app and website to prevent any billing surprises. Regarding overages, it is true that we charge for exceeding plan allotments. In your case, as your call volume exceeded initial expectations, and you reached out with concerns, we promptly recommended a plan adjustment and highlighted the call types contributing to the increase in usage. Despite our recommendation, we observed no response nor confirmation of the suggested plan change. However, in recognition of the situation, we credited your account as if you had adopted the recommended plan retroactively, as a gesture of goodwill.
We handle a wide range of simple and complex accounts and our proprietary software is built to scale; and has done so very successfully. I would be interested in learning what portion of the process you felt was clunky so we can identify any areas of improvement. Please contact our Vice President of Operations at [email protected] if you would be interested in discussing further.
AJ
Antonio J.
I am still missing calls
I am still missing calls
Response from Posh Virtual ReceptionistsJul 18, 2022
Hi Antonio,
I am sorry that you still seem to be having issues with your forwarding. As we discussed with you earlier, the issue is at your end. You need to lower the number of rings that occur on your phone before the forwarding to Posh occurs. When testing your line it rings 6 times on your end, before it is presented to Posh. When we tested (this morning) it was ringing 6 times on your end before reaching our side, where it was answered right away. Similarly, when I dial your Posh line directly, we answer immediately.
The solution to this problem is to reduce the number of rings on your phone number prior to it forwarding to us.
If you could attempt the solution we have recommended with your phone provider, we think your issue will be resolve. Please reach out to me if you need any further assistance.
Sales Director, Posh Virtual Receptionists
KB
K. B.
Very unusual experience / poor customer service
I’m not the type to leave online reviews, but I felt I had to report my experience with Posh. I give 3 stars because everything was going great with my onboarding process until we had to make an update to my call script. I was first told the updates would take 30 minutes, then was told 24 hours, then was told to be patient, and then my multiple follow-up e-mails went unanswered. Very unusual for this business to become unresponsive and disappear without an explanation. I’ve since decided to start working with a different virtual receptionist service that can send messages via fax (Posh sends messages only via SMS, e-mail, and their app), which works out better anyway for my business.
UPDATE: Downgrading my review to 2 stars because Posh failed to address the issue (their unresponsiveness) in their response. Why were they unable to deliver on their promise?
Response from Posh Virtual ReceptionistsSep 30, 2021
Hi Mr. Bridges, thank you for sharing your experience with us. The team at Posh truly appreciates feedback, so we can adapt and deliver the best possible service to our clients. We’re glad to hear you have found a virtual receptionist service that can accommodate your needs for message delivery via fax. Best of luck in your future endeavors!
