Posh Virtual ReceptionistsWe answer your calls, so you can answer what calls you.Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.
Posh Virtual Receptionists (posh.com) has 193 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Administration & Services · Charlottesville, Virginia
Excellent
Administration & Services · MONROE, Virginia
Excellent
Administration & Services · Richmond, Virginia
Excellent
Administration & Services · Richmond, Virginia
Excellent
Showing 15 reviews with 4 stars · Clear filters
Dylan T.
Great service
Response from Posh Virtual ReceptionistsJul 21, 2025
Thank you, Dylan! We’re delighted to hear you had a great experience. At Posh, we pride ourselves on delivering concierge level service with every interaction. We appreciate your support and know we’re always waiting on the sidelines, at the ready when you need us.
Sheryl L.
The virtual assistants are great. They are professional, easy to understand, and interact well with callers. It is saving me some time, and getting me more bookings, which was the intended purpose. They don't always follow my instructions. That could be better. But otherwise, I really like this service.
Response from Posh Virtual ReceptionistsNov 27, 2024
Thank you for sharing your feedback! We're thrilled to hear that our virtual assistants are making a positive impact on your business by saving you time and increasing bookings. It's great to know their professionalism and ability to interact with callers are meeting your expectations. We sincerely apologize for any instances where instructions weren’t followed as expected. Your input is invaluable, and we’re committed to improving this aspect of our service to ensure it aligns perfectly with your needs. If there’s anything specific you’d like us to address, please feel free to share—we’d love the opportunity to make things right. Thank you for trusting us with your business. We look forward to continuing to support your success!
ERIN M.
Overall we loved having this service. Customer Service was great, but there were some missed calls and lengthy customer waits while the receptionist figured out what to do/say next. Everyone was professional and friendly.
Response from Posh Virtual ReceptionistsAug 30, 2024
Thank you for your review Erin. We strive to ensure all calls are answered. Our Client Services team will be reviewing your feedback to further understand how we can make your account more efficient to reduce the amount of time on each call.
Darren J.
I am very impressed with the team at posh. They are highly professional and skilled in what they do. The service they provide is top-notch, with a high-end feel. However, there is one important aspect that I would like to see improved: call recording. It would be beneficial to have the option to listen back on calls for reference and quality assurance purposes. Other than that, I am extremely happy with the service and would highly recommend it.
Response from Posh Virtual ReceptionistsJun 20, 2024
Darren, Thank you for sharing your experience. We always appreciate requests for new features and enhancements.
Car Accident S.
So far, the changes we've asked has been implemented and we are still in the testing call phase. There might have been some challenges and confusion at first but we are hoping that everything goes smoothly moving forward.
Response from Posh Virtual ReceptionistsFeb 12, 2024
Thank you for review. We use our Free Trial period as a calibration for our clients so that we can ensure that we can make the necessary tweaks to ensure smooth call handling.
David B.
Consistent, easy to use, easy to talk to the receptionists.
Response from Posh Virtual ReceptionistsNov 16, 2023
Thank you
Mark R.
The receptionists are professional and extremely polite and overall the service is very good.. My only issue is that when the calls come in to your cell phone, the number that appears does not say Posh.....various numbers appear and you never really know who's calling you.
Response from Posh Virtual ReceptionistsNov 16, 2023
Hi Mark, thank you so much for providing this feedback. We have a solution for your issue. Your consultant will reach out to you and help you get this resolved.
Lyle L.
Easy to set up and work with. The detailed messages let us filter out the spam / un-important phone calls and focus our efforts on the ones that needed our attention. Would love to see an easier way to configure the call flow without having to go through the support team.
Response from Posh Virtual ReceptionistsApr 19, 2023
Thank you for your feedback. We love that you find value in the services we provide. We understand the desire to have an easier way to change how your calls are handled. We have found that the best way for us to maintain our quality of service is to have our Client Support team involved when making changes. It puts the responsibility on us to make sure your account is updated properly. We are always just a call or an email away to assist with your account. You can also reach out directly through the app, if that is more convenient.