Posh Virtual ReceptionistsReviews of posh.com

The service has gone down hill, not sure what changed but it's not good anymore. We have been with the Posh for 2-3 years. Every single week, we report mistakes and feedback. The only thing we heard is " We are sorry, I can understand this is frustrating, I took the call off your bill". No mention to fixing the root cause, by training people. For an industry that's about to get crushed by Ai I don't understand the decline of quality instead of focusing on delivering a great customer experience. We are going to find another provider as this has been a mess, from spelling errors, to Zero screening...etc

Great service

I had a great experience with Posh! As a solo practitioner, I needed help taking some administrative tasks off my plate, but couldn't afford an assistant. Posh filled that gap. They were professional and up and running within 48 hours.

Our company recently began using Posh to handle our after-hours calls, and we've been thrilled so far with how it's been going. Not only have the callers been diligent and kind, but our rep Kelsey has been exceedingly helpful with anything we've needed. Their response times are quick and we can trust they're on our side!

The person that helped me onboard, Marijoyce (MJ), was absolutely amazing. I tried another similar service and was disappointed in the communications and the interactions with my potential clients. The POSH system and the people that answer the phones are top notch and it has helped me focus on my practice. When issues popped up, they took care of them quickly and offered several different suggestions.

The onboarding process was quick and Posh was able to setup our structure exactly how we wanted it. MJ Munoz was instrumental in getting us setup and was extremely responsive during the entire process. We look forward to a successful partnership where our clients have a great initial experience calling in!

Best answering service I have worked with in 30 years. I started my own real estate company that focuses on property management 8 years ago after years in "Corporate America." This company is outstanding. They act as another employee versus a standard answering service. I have found their employees are very nice and helpful with my clients, Residents and prospective Residents and their feedback from them has been great. It has taken a bit of time to iron out some details but their customer service responds almost immediately when I have a change or adjustment and they are always friendly. As a small business owner their fees initially seemed to high, but the value is amazing and well worth it.

We are so incredibly grateful for the amazing team at POSH! From the very beginning, they have provided nothing but exceptional service for RG Wealth Management Group. Every call they handle for us is met with professionalism, warmth, and genuine care for our clients. The positive feedback we've received has been incredible, and it's a direct reflection of the amazing work POSH does day in and day out for us. Their support has allowed us to focus more on serving our clients, knowing that every call is being answered with the same level of care and attention we pride ourselves on. We truly could not be happier and feel so fortunate to have POSH as an extension of our team. Thank you for all that you do...your partnership means the world to us!