Posh Virtual ReceptionistsReviews of posh.com

When we set out to close the gaps with our inbound calls we came across several different services to help us, interviewed them, internally deliberated on the experiences and value presented, and came out with the clear takeaway that Posh offered us the flawless balance of value and quality assurance that cured our anxiety of allowing an outside vendor to join in representing our brand in one of the most critical ways. Posh was able to design an inbound call rule set that perfectly matched what we needed, and immediately began proving their value by never dropping the ball. 6 months into it, not a single ball dropped, not a single complaint, and nobody not even our highest-end billionaire clients have so much as mentioned us having an answering service helping us. I couldn't possibly be more enthusiastic about Posh and you are making the best decision for your goals by working with them.

Sarina has provided the best customer service, every time I’ve called in. She is friendly, professional and wonderful to work with, and Posh is a great service provider. Highly recommend!

I am still missing calls

I was shopping around for a service provider to expand the communications options for my client and couldn't be happier to have found Posh. My rep Liana is wonderfully helpful and the plans are straight forward and simple to understand. Would definitely reccommend.

I run an apartment rental company and we use Posh to help answer our phones. They have been nothing short of fantastic! Everyone that speaks with a Posh receptionist has told us how polite and professional they are. Their service is excellent and well worth the money!

I am very happy with Posh. The only reason there is one star missing in my review, is because their agents are still working out the hiccups when consistently following my instructions/requests. There are a few agents who sometimes don't follow my call instructions. HOWEVER, Posh has the best customer service, hands down. Any time there is an issue, they truly seem encouraged to resolve it and get better. They are also quick to reimburse when mistakes are made. That is hard to find with a reception company. I think that if the same agents are left on my account, and they learn how I want my calls handled, this will be the best reception company out there. It all starts with customer service, so Posh is well on its way. (And to be fair, my call instructions are very specific and probably more complicated than most clients')

Some messages that come through have just the contact information. There is nothing about what Posh and the caller talked about.

for the most part the bumps are gone an occasional one arises and we report and it gets resolved. I have recommended you to many other Home Instead owners in the last year since we came on board with you.