A terrible experience (as so many others have noted). The only thing Poseidon cares about is making money off of boat owners and jacking up their hours so the customer pays, pays and pays more. I was given an estimate and the final bill was a whopping FOUR TIMES the estimate. Ask them to do A and then tell you they also need to do B and C. The workers left a huge mess in my boat and smoked cigarettes inside that left a stink throughout. Their customer service is non-existent. Do NOT trust your vessel to Poseidon.
KH
Kevin H.
Unsatisfied customer Mr. Kevin Hormell
Ok first of all I called 08/20/2025 Repair man shows up 08/23/2025 he did a inspection on the boat motor and said i needed to replace the thermostats rebuild the carbs replace the head gasket and cylinder head bolts i was charged $449.88 which i paid in full he took the carbs back to the shop to have them rebuilt on 08/23/2025 after a month he came back to install the carbs and replace the head gasket he then noticed that the head cover gasket was the wrong size and that the supposed to be cylinder head bolts were not new they were used bolts he said but i paid for new ones so he had to stop until correct parts arrived he couldn't start the boat to check the carbs because he could not replace the head gasket so he would have to make another trip out after the correct parts came in I was charged $1657.27 for the parts and to have carbs rebuilt so I paid in full repair came back again 10/08/2025 replace head gasket went to start it up but the carbs were not right so he said he would have to take them back off to make adjustments to them after 2.5 hours he got the motor to start up but noticed that the gasket for the carbs was leaking then he said he would have to order more parts and come back so i was charged again $1291.61 which i paid in full when i paid for this work Lucas R. said these tickets had to be closed out right away so my bank debit card has been charged for all of this work and again on 10/24/2025 i had another debit for $1036.12 this is totally unacceptable I did not give permission for these debits to be withdrawn from my checking that's $4034 88 that I have paid and my boat is still not running so once again i have been told that repair man would be back on Tuesday10/28/2025 to finish the work and that i would have to pay once again for parts and labor I have spoke to several people at your office Lucas ,Jeremy Kurry,and all of the girls at the office and the office manager I spoke Recently to David on Friday 10/26/2025 for customer service Issues this has not been a good business experience for me I am 67 Years old Living on a fixed income have been charged $4034.88 Kevin Hormell 407 508 2067
GH
George H.
$3,000 to replace (2) hubs and (2) leafsprings
Please read this before you consider using their services.
I submitted an online request, entered the year/model of my trailer, described the work needed, and uploaded photos. A service rep called to schedule, asking for my credit card upfront “so parts could be ordered ahead of time.” I agreed, thinking it meant they’d show up prepared.
The technician arrived at 9am, but he hadn’t even seen the photos I uploaded. After walking him through the issues, I left for work and called the shop to make sure they sent him the photos. A little later, I got a call asking to remove the tire for inspection. Then at 11am, they told me the leaf springs and hubs needed replacing. The estimate was about $650 for parts and 3 hours of labor at $195/hr — just over $1,200. Since the tech was already there, I reluctantly approved.
When I got home at 5pm, his truck was still in front of my house. He had spent most of the day waiting out rain in his truck, and when he did work, it was clear he wasn’t prepared. I even lent him jack stands, lubricant, and a stronger impact gun — only one of which he actually used.
The next day, I received a call from “Kurry” informing me the total was now over $3,000. Completely outrageous — yet consistent with the horror stories others have shared. I ended up having to argue with multiple employees, including one who even threatened to call the Sheriff. Without my approval, they charged my card and now I will have to spend time attempting to dispute.
Like many others here, I feel scammed. And yes, I blame myself for not reading reviews before hiring them. Don’t make the same mistake I did.
AT
Angelos T.
This company is located in Tampa FL USA
This company is located in Tampa FL, USA and offers repair services for boats.
This company is not related to PoseidonMarine in Europe, who they sell boat parts and they do not offer repair services.
The dot com domain => USA