Portland Leather GoodsReviews of portlandleathergoods.com

My purchase never arrived and Portland Leather did not care. They use an off brand delivery carrier. I lost my money and wasted a lot of time. DO NOT SHOP WITH THEM.

I have been trying to return a purse and an insert. Wrong sizes on both. I wanted a refund on both. There lousy AI only knows one thing. Phone number is not working and trying to actually make a return/refund continues to wear me out!!! I did not do my homework on this so I’m, as they speak screwed. PLEASE DONT ORDER FROM THIS COMPANY..THEY ARE HORRIBLE AND ARE A SCAM!!!!!! Not too mention a joke and rip off!!!!! Stealing hard working people’s money!!!!!!

The purse was nice but I don't understand the hype. The worst part was that the organizer I ordered was the wrong size. I tried my best with the information on the page. When I contacted them, they said they had a page with information about sizing somewhere else on the site but not on the organizer page and acknowledged that it was hard to find if you didn't know it was there. Exchanging it would have been more expensive than the organizer cost, so I'll count it a lesson and shop elsewhere.

After being inundated by repeated ads while playing games online I succumbed to buying the Naomi bag, my middle name, when it came out in the color gold. I bought the largest size available. It is too small with not one finished edge; a totally unfinished amateurish raw look. For their convenience in warding off complaints they have suspended telephone customer support. You are directed to their website for customer support where again you are mob-smacked by pop up ads and offers which make it frustrating and almost impossible to file any kind of complaint.

I got a purse that I want to return. Because it is too small. I have not been able to get ahold of customer service. No number very unhappy with them. I also do not want to give me my refund. In full, want to charge me for restocking.

Not worth taking the chance on. The return policy is quite punitive, when they provided subpar goods and even worse customer service. The Lola tote I received was scuffed and scratched. Like it had been previously used or very poorly stored. The strap was so long that there was no way to reasonably use the tote. I tried to at least correct the strap situation to make the best of a bad product. After several emails I gave up trying to work with them. It has the potential to be a beautiful bag: if they would fix the strap issue and send a new tote. Basically I will lose over $50 because I ordered from a company that delivers a crappy product. Not worth it. Buy from Etsy or Amazon that allows for free returns, and guarantees the product.

Customer service is horrible. When trying to exchange a purse online,I ran into a technical glitch that would not allow me to complete the process. There is no customer service phone number but contacted them via email. A rep replied quickly and attempted to correct the glitch asking me to start the exchange process over from the beginning: I did and the glitch still would not allow me to proceed. I contacted them 3 times after that and they completely ghosted me. The 1 star is for the cute purse.

They take way too long to ship orders out. When they are shipped, they take an extremely long time. Maybe I’m just used to Amazon & how fast they are, but this is ridiculous. Next time I’ll order from a different company altogether.