Mimi J.
how is it 2.8 stars when all the…
how is it 2.8 stars when all the reviews are 1 star?

Patented Design + Premium Materials, Mats and Rugs Unlike Anything You Will Find.
Porte + Hall (porteandhall.com) has 28 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Mimi J.
how is it 2.8 stars when all the reviews are 1 star?
Dustin R.
I ordered two rugs, it took almost two weeks to get them and I am shocked how at how poor the quality is! I can't put these in my house! I would not buy from them!!!
Response from Porte + HallSep 23, 2025
Thanks so much for your feedback. The product you ordered might have been on backorder at the time you placed the order which would have delayed the delivery. We apologize that you had this experience with us. Our customer care team is available to help assist with any returns or exchanges.
Deanna S.
Very disappointed in the quality of the rug and the "customer service" I've received. I've sent 3 emails and I've only received an automated response. This is NOT customer service! The quality of the rug is horrible. I could have saved myself $60 and purchased a rug at Walmart. What makes it worse is that I'm going to be charged $10 to return the rug. Why am I being charged because you product is inferior?
Response from Porte + HallSep 23, 2025
Thanks so much for your feedback. The service you received is definitely not up to our standards and we apologize that you had trouble reaching a team member. The shipping and return fees we charge only partially cover the actual cost to ship and return the items and we do our best to soak up the remaining costs. We are happy to waive a return fee if the item did not arrive as expected.
Bill W.
Not worth it. Overpriced, poor and limited pictures. Read the fine print. You PAY for shipping to you. You PAY for shipping to send it back and who knows what else. Incredibly overpriced mats. What's the point when they have no guarantee, they are a made up company just a new "super home decor outfit & all they do is mats and they don't even allow you to see if they are worth it without being charged for both shipping. But here's a useless coupon that will be eaten up in shipping. Just another blowhard fake company selling Ikea mats for 10x the price.
Response from Porte + HallSep 23, 2025
We apologize that our products or service did not meet your expectations. We could not locate your order but please feel free to reach out to our customer service team with your order details and we will be happy to assist you further.