Portal FacebookReviews of portal.facebook.com

Mine broke very quickly and customer service has been very poor. Still not got back to me.

And another negative review of Facebook or Facebook affiliation. Absolutely nothing is as promised. No traffic, no sales, nothing works. I am happy we could get out of Facebook portal fast. They don’t care about you they want to steal your money. Don’t be ingenuous about that. Terrible, terrible company

Promised Zoom and YouTube with the promise of Alexa voice control integrating with a TV Portal with WhatsApp and Messenger I thought this would be ideal for the grandmother. Finally something she could use to be online. I'm sad to say this isn't what I find at all. The integration should really be described as separation. It's clear the lawyers had their hands on this and Amazon and Facebook each cut capability to avoid data sharing. Firstly Alexa thinks she's in an Echo show. Thus Facebook have stuck a better camera on an echo show and taken away the touchscreen. With no mouse control or touch screen the device is impossible to use to sign in to any website service. Alexa is confused and cannot open Facebook or make calls on messenger. The Alexa mic button doesn't allow you to type in search fields, for this you will need to use the fiddly remote. The circle button is too small and too close to the surrounding direction buttons so it's very easy to make a typo. When you ask Alexa to make a call WhatsApp it can't. You can only call favourite contacts. YouTube is a basic web browser. But as described before there's no way to control the thing and the Google sign in page comes up and you cannot proceed. Without another portal you can't make calls direct to another device. Even Amazon calling features are disabled. The device having Alexa makes you want to subscribe to Prime to get better experience. This is because Alexa cannot even control the inbuilt Netflix App. There is no access to Amazon app store. A Firestick with calling it certainly is not. But you can cast to Portal, although for this feature your better off with a cast device at a third of the price. If your used to your smart phone stick to it. If you want a cast device with calling then get a TV box with the full App store or Play store access and buy a USB webcam that's compatible. This could have been so good, but it's so poor. It's like having a Tesla car without AI. It's not going anywhere except back to the store I got it from. Don't accept being forced to deal with Facebook team. They will point you to the service agreement which says they can remove apps at any time without notice. It's false advertising saying it has features that don't work and the contract isn't valid until after you bought the device so at the point of sale all your consumer rights apply. This should really be withdrawn and re-released with Google integration or Amazon app integration as currently it's a webcam with Alexa that says "sorry there is a problem", a bit like the customer service team.

FACEBOOK ou le réseau social qui se transforme en arène de jeu pour des MODERATEURS EXTREMISTE. Aucun dialogue, aucune forme de démocratie, ils te jugent à tort ou à raison. Tu ne peux pas te défendre, ou en clair tu n'as qu'a la boucler. Puis sans autre forme de procès, ILS TE VIRENT.

Run by a group of freedom of speech censoring pedophiles. They should be in prison for violating the constitutional rights of all users.

Can someone from Facebook Ads,please tell me what is going on with my business page, it has been dormant for over a month and can not get anyone to answer my concerns, we are running Charity Ads and have had them interrupted,a meme was sent out which I put on my page, Facebook says it insights hurt and suffering, could not believe this, I went to my page and there it was still functioning and no one else got this,am not understanding why no one has remedied this Ever since this Covid19 nothing but problems,I have had to make a other page now there is a problem with billing on my new page all ads of stopped their reason I have reached limit Utter nonsense my page says I have used £16 of a £30 limit, it makes no sense The worst thing is no one gets back to you We can not go on like this, it is not correct Facebook is a business platform that I have used since 2009 Facebook please help me remedy this, this is a huge problem

Limited functionality of the device aside, their customer service is absolutely horrible. I ordered the device, it wasn’t fit for purpose and way too expensive for what it was, and therefore I decided to return it. But Facebook made it an absolute mission - you need to contact their team to manually request a return and refund, no automatic option like on other websites, they’re not trying to understand what you need and your return preferences. I got sent a return label but as I don’t have a printer at home and am unable to go to the office because of lockdown, I asked for a QR code to be sent to print out a label at a Collect Plus store but they said they couldn’t do it (why not? All other retailers who I use can!) having complained about it, Facebook stopped replying to my messages and left me hanging with an overpriced item hanging on my credit card which I wasn’t able to return and get the money back, especially when the financial situation is a bit tight at the moment. Stay away from them for your own good!

I would leave zero stars if I could. If you value Customer Service please don’t make the same mistake I did and buy directly from Facebook. The payment system is glitchy, which left me unsure if the order went through. I entered 2 delivery addresses and my address as the invoice address. The 2 portals were delivered to me, resulting in me needing to pay almost £27 to send them on (Parcelforce 48 required for enough cover and weight just over the 200gms limit for small parcel!). I contacted FB via email, as that is the only way to contact them. Requesting they refunded the cost. No can do, I entered my address for delivery. I sent evidence that I didn’t. I asked why I had to delivery tracking numbers if I requested them both to be delivered to me. That question was ignored, I was just given instructions on how to return the portals to them, as it’s not possible to reimburse my additional cost. I have emailed daily requesting, details on how I make an official complaint or for the complaints department to call me. My emails have gone unanswered since Tuesday. I don’t think the current issue with Covid-19 is relevant as I was having replies every couple of hours on the Monday! My advise if you’re thinking of buying a FB Portal, if you care about the service, DONT buy direct from FB all they care about is having your money!