Portal FacebookReviews of portal.facebook.com

They are the worst things invented. They are a nightmare to setup and adding favourites was a nightmare trying to save and you can only use favourites when your phone is on wifi and WhatsApp is on. Would have given minus 1 but it wouldn't let me. I wouldn't ever recommend a portal to anyone. By the way I am excellent with technology and its not just me finding these problems.

Recently bought two portals for video conferencing and as a digital photo frame. Video calling works well but the photo frame functionality is poor. It shows the same few photos over and over again, getting stuck sometimes. It’s also always the same order, there is no random function. If these issues are fixed it would be much better.

I’ve been really impressed with our Portal Go. I use it to keep in touch with family & also have virtual meetings. I love that it has a Smart Camera which ensures you are always in the frame meaning I can be chasing after the kids & sorting them when needed while still remaining in frame on the call. My kids love the Story Time feature where you can become storybook characters with music and animation. It’s a lovely way for relatives to be involved with the kids. It has got all my photos & I love that it becomes a photo frame too! The camera is fab quality & I’ve been very impressed

Having family living miles and miles away, plus with the various restrictions the portal has been absolute saviour for our family. It’s allowed grandparents to watch their grandchildren grow. The portal TV is amazing, we can all sit and chat rather than passing the phone around plus little hands don’t accidentally put the phone down.

No sure why this has so many bad reviews. I bought 2 for a good price via Amazon. They have been a god send through the covid epidemic. I have family in Jersey and it's been great to be able to keep in touch this way. I bought the ones that go onto your TV & it's like the family are in the room. The only negative is that the updates can take a few minutes to do so always need to turn it on about 10 mins before you're due to chat.

Do not buy from Facebook buy from Amazon. The customer service is non existent. It has been replaced by a dystopian maddening bureaucracy designed by terry Gilliam.

I Purchased 2 devices but they sent me and charged me for 4. After 1 month of daily emails I still have the 2 extra devices at my house because they are unable to organise a pick up. Because I was tired of waiting I sent them myself with the instructions and labels they provided, but 1 week later the devices were sent again to my address and I still have not been reimbursed.

The remote for portal TV stopped working 3 months after I bought it. It's completely dead. For last two weeks we have emails going back and forth while their customer service rep assures me that they are "carefully looking into my issue". DaFaq is there is to look when I am telling you the remote is dead ? A company like Facebook cannot send a $29 replacement remote in warranty period. With everything else Facebook is being accused of, add poor customer service and after sale support to their cap of tarred feathers. Ridiculous !!!