Portal FacebookReviews of portal.facebook.com

The charging input is about the worst designed device I have ever seen. If you move the Portal Go by mistake, even slightly, it fails to charge. The charging disc is far too loose; the spring-loaded buttons make matters worse; you get no warning at all that this device is not charging; and worst of all, the battery is so feeble it just drains itself even though unused. This is a VERY POOR PERFORMANCE indeed by Meta. Designers have evidently been so focussed on easy movement and a “nice look” that they didn’t do the obvious thing – have a USB plug-in. Real rocket science, eh guys? This is a pathetic failure and I’m EXTREMELY dissatisfied. If there is a way for me to get round this truly stupid design fail, please let me know. I’m totally fed up with it all, having lost yet another Zoom call because of Meta ineptitude. PS: The “follow you around” function doesn’t work as advertised, either.

Product ordered didn't arrive, waited in all day, Yodel lied and said we weren't in when they attempted delivery and they would deliver next day. Meanwhile Meta day the product had been returned and they are refunding my money. Yodel still saying it will arrive today. Two days sitting in waiting for nothing. Meta supposed to be calling me at 12 9m to discuss more 12.50, not a word from them. Crummy service all round and no compensation for my wasted two days wait. Disgusted.

Wanted to buy a new remote as my 1 year old put it in the washing machine. Even though I wanted to pay (1 year had passed) I couldn’t get a link to the buy page. It’s not very clear on the webpage. After numerous emails and chats (if your phone goes into sleep mode you loose the chat) I gave up. Husband ordered a new remote and took 2 months to arrive. They we’re still sending him emails sighting (we are looking into why your remote hasn’t arrived) months after the remote arrived.

Facebook has one of the worst customer services Please read this before purchasing any facebook products. I bought a portal tv from facebook.com and I returned it in January 2022 due to technical issues. Facebook warehouse received it in a week. Today is March 14th, 2022 (almost 2 months) I'm trying to get my refund. There is NO phone, chat support, the only option is to get support via email. And you are lucky if you get a reply back. The customer service team feels like they are doing a favor by replying to you. I have been patiently waiting for more than 8 weeks after returning the product and have yet to receive an update from the customer service team. PLEASE READ THIS and consider it before buying the portal products. My only hope is that Facebook leadership see this message and fix their customer service.

Does any know where the Facebook portal is returned too

There's no phone support, only chat option. So it's very laborious to explain your situtation, escalate the issue etc. My portal TV remote stopped working within an year of purchase (which apparenly is pretty common with Portal TV) Dec-12th - Contacted chat support explaining my problem Had to chat for 3-4 times again in next 2 weeks to get a confirmation that they will replace the Portal TV. Returned the item on 14th Jan which reached their warehouse on 20th Jan Now the real fun begins...... Waited patiently for 10 days without any update from them 3rd Feb - Contacted to get a status, team asked that we are still researching and wait for 3-5 days 11th Feb - Contacted again, customer support said we are looking and need more time 16th Feb - Contacted again, still researching with no update. Asked to wait 3-5 days. It's been two months without Portal TV and nobody from customer service cares about that.

Worked fine for 11 months then broke, the Portal Support was absolutely useless, over a 2 month period of emails back and forth and being asked to return my faulty goods, I was told only part of the goods I returned had been received even though I had used Portals shipping agent and they do not cover insurance for your goods, so I told it was my job to track why only part of my returned goods had been received. So if you are asked to return any goods take pictures of it packed into the packaging so you cannot be blamed 🤯

The support provided has been nothing short of diabolical. I have been trying to order portal products since November and have placed 3 orders each time following the support team saying the issue was resolved. I also asked if they would honour the discount offer at the time i placed my original order.. NO