PorscheReviews of porsche.com

Cayenne GTS seit Auslieferung 12/22 ganze 8 Werkstattbesuche und es klappert und rasselt immer noch.... (Lüftungslamelle verbogen, Lüftung hinten klemmt, Schlauch undicht, Klappern unterm dem Cockpit, etc.) von der Porsche Zentrale hört man zu dem Theme auch nichts, so ein Sorry wäre da schon angebracht, bzw. ein funktionierendes Auto, habe es ja schliesslich auch bezahlt. Also Freude beim Fahren kommt da bei mir keine auf, eher Freude beim Aussteigen:-) Die monatliche Rechnung für das Internet in Höhe von 19 EURO (Sim Karten Slot gibt es ja nicht mehr) sollte Porsche bitte an unsere zentrale Rechnungseingangs Mail Adresse schicken, geht angeblich nicht, per Post wollten Sie es auch nicht machen,jetzt muss man sich weiterhin jeden Monat einloggen im Porsche Konto und die Rechnung raussuchen (macht auch bei 30 Rechnungen die alle den gleichen Titel tragen und das gleiche Datum haben einen riesen Spaß.... das ist wirklich der unterirdischte Service den ich je erlebt habe. Und liebes Porsche Team, gebt euren Praktikanten die die Anrufe machen müssen doch wenigestens Telefone die funktionieren, wenn alle 10 Sekunden 2 Sekunden des Gesprächs abbrechen ist das auch nicht so der Brüller... und schult eure Praktikanten bitte oder ruft einfach selber an...

I had researched the stock of low mileage Porsches and found one I was interested in buying. I arrived at Porsche Wolverhampton just after 3.00pm on a sunny Saturday afternoon; I then entered the showroom and a very pleasant young lady asked if I was looking for something in particular. I described the car I was interested in, she took my name and my mobile number. There was no other customers inside or outside of the dealership. I slowly walked around while I waited for a salesman and looked at every car in the showroom - while doing this I could hear sales staff upstairs on a balcony laughing and joking about something. I saw a number of Porsche shirted people come and go avoiding any eye contact. After 15 minutes I returned to the nice girl on reception who told me someone would be with me soon. I got fed up of waiting and left. If this is how I am treated when I may spend 6 figures on a car, how will I be treated if I had a problem with it? Maybe I did not look the part? I arrived on a motorcycle which may have influenced some assumptions of myself. I would not be returning if they had a half price sale. I employ teams of sales employees, and if they let a customer with a pocket full of money walk out the door they would not last a week. It’s not as if they were rushed off their feet? Perhaps the appalling service and deserted show room are connected?

It is hard to imagine a less professional service than that provided by Porsche West London. They managed to make buying a £200,000 Porsche Turbo S feel like I was buying a 15th hand 1983 Ford Escort. Amongst the highlights * I was given one week's notice to sort out the spec. In the end I had to change my diary to accommodate the sales man- surely it should be the over way round * When I met him he presented colour samples for a red car with black interior. Unfortunately I was buying a green car with a beige interior................. * At the end of the meeting he had one action which he forgot to do * I then switched sales person. She forgot to send me details to insure the car so I had to chase her * Then she gave me the wrong registration number. I have only bought one new car from these clowns before but I know the suffix should be LB........ She sent me a number with only one suffix letter so it could never be right * Then right at the last minute they told me that they had "lost" the car and I had to change the collection date at enormous inconvenience * They kept spelling my name wrong and using an address I moved out of in 2007! Appalling attention to detail. The second sales person tried to tell me her attention to detail was normally wonderful- take a look at the below from her linked in. Mis-spelling a previous job title really says it all AUDI AG Graphic Serice Advisor AUDI AG Feb 2012 - Aug 2013 1 year 7 months Do not deal with these people

I ordered neck fan & received defective some local product. Received in damage condition and it is not working also. I have written several mails for return & refund. But there is no response from them. They are so irresponsive.

Would give zero stars if I could, worst customer service I've EVER experienced and far from brands like Land Rover that I've had extremely favourable experiences with. I've ordered a Taycan CT from this dealer through my work scheme and have been waiting for the car for nearly 19 months. The car arrived in the UK 5-6 weeks back and was held in a stop sale until a few days back when the dealer confirmed that it'll be delivered today (text attached). Was initially supposed to collect on 29th May, but that was cancelled the Friday before, and the train fare I paid was never refunded. Then delivery was booked for Friday the 2nd which didn't happen, reason given as the stop sale which ran into Saturday the 3rd. The next delivery on Friday, the 9th (today), was confirmed by text 2 days earlier and was told the car is due a software update so can not be delivered. But on the text, there's no mention of this mysterious software update. Very discourteous customer service that looks for excuses not to do their job and using firmware updates as an excuse to inconvenience customers who take days off and have to cancel plans based on how the dealer is feeling on the day.

When you spend literally the price of a house on a car - you kind of expect their HO to make sure your taken care of - but how wrong you would be, your just a cash cow. When my Panamera E-Hybrid reached 3ys old I bought a Porsche warranty to extend it, it was £2k for the privilege, and I had to make one small claim on it for a electric filler cap cover which had failed. I got it repaired at Porsche Preston, and after about 8 months or so it failed again - shame on your Preston. This is bad enough, the repair or the part was clearly shoddy, it's not like it's a high wear part and should never have failed the first time let alone a second time. The insult to injury came when asking Porsche Preston to sort out the failed part they had fitted about 8 months previously, even though this had been done by them under warranty - which I had paid £2k for remember, they said they do not guarantee warranty repairs unless I've purchased another warranty! Seriously?? I was very upset with their response, and contacted Porsche GB for clarity on this, they fully supported the dealer and consider it ok to charge you extra for a failed warranty repair! Not a particularly high bar for quality of work? The best they suggested was for me to give up a day of my time to take the car back to the dealership for investigation, but it would still be chargeable. Thanks for nothing Porsche - this will be my last ever Porsche, the next £100k I drop on a car will not be with a company who make record profits on the back of ripping off customers.

Worst car company I've ever dealt with. The supervisors in the customer "service" department at Porsche North America ignored all complaints, of which I've made 3, regarding their app, my local dealership, and overall dissatisfaction with Porsche. I am appalled that such an iconic car company can be so, so, so poor. I've given this company an awful lot of money and they won't even do me the courtesy of a simple email or text regarding my complaints. Do not even get me started on how bad the Porsche of Jackson dealership is. They truly get a 0/10 from me. I sincerely question their motives. Its clear that once they get your money, they won't speak with you anymore. I've had 10x better service with Honda. I'll be selling my car shortly, and not to a Porsche dealership as they prefer. Looks like Honda just got another customer. STAY AWAY FROM PORSCHE.

my cayenne had a problem with the hybrid part, which is under warranty but no one wants to assume it, and i am being ignored by all the porsches, i am entitled to that warranty as it says on the carfax with my car's VIN. I have been at home for 3 months without a car with 2 children because of this situation. I need you to take responsibility for this. This car was my dream and right now it's a nightmare with terrible customer support. I have been ignored, they promise to call me or respond to emails and nothing happens. I'm being scammed by this company. the head office asks me to talk to fremont and fremont asks me to talk to the head office they are playing ping pong with me. I feel like they are trying to scam me for being an immigrant, but I have all the evidence on this matter! I have my rights