Theresa H.
Never received
I placed an order with PorchPirates August 12, 25 and still have not received it. On top of that they have not responded to my customer service inquires.

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience.Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside.We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback.Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping.Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Porch Pirates Mystery Boxes (porchpirates.us) has 357 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Theresa H.
I placed an order with PorchPirates August 12, 25 and still have not received it. On top of that they have not responded to my customer service inquires.
Maria C L.
I want to leave a review because I wanted to say I just had a very positive experience with Customer Service for Porch Pirates. I sent an email yesterday and they responded via a telephone call today. Excellent customer service explained their process and that they are small business and are very busy right now. So kindness, patience and grace I think are called for at this time. I wish them the best of luck and I look forward to seeing what I get in my mystery boxes.
Morrow
I enjoy getting my mystery boxes! You never know what to expect and then it is just as exciting to see if you get a golden ticket to register for bigger prizes!!! Highly recommend ⭐️⭐️⭐️⭐️⭐️ I get a box or two every month love the idea of a monthly subscription
Sheena J.
I had a great experience with Porch Pirate! I had questions and customer service was quick to get back to me on FB messenger, not as quick through email, they answered all my questions! I ordered two boxes and they even upgraded my shipping which was extremely nice of them! My kids and I had so much fun opening them! We can’t wait to order more.
Kaitlin L.
This was a fun experience! I ordered 4 different kinds of mystery boxes and got some really cool things! I don’t think there was an item i didn’t like. There may be a bit of a wait because theyre a small business and are receiving a lot of orders, but don’t let the wait stop you! I definitely recommend that you order and experience the fun of these mystery boxes
Wendy C.
Received product on time. While some items in the box are not useful for me , others are. It’s called a mystery box for a reason. Great customer service. There are a lot of scam company’s promoting the same items , this is not one of them.
Stacy J.
I received my box and SUPRISE a MK bag. It was so cute...the other items were a little cheap except I did appreciate the aluminum foil,, I had just run out!
Kat
Ordered 3 different boxes. One box was completely destroyed and had broken items. Retail for items were less than $20 for each box. I wish I would have read the REAL reviews instead of the ones from their website and also the ones on Facebook. Everything that came in the box is now in the trash. Also ordered items a month ago, had to send a few emails for them to send my boxes.