Jodi H.
Nina in Customer Service is great
Nina in Customer Service is great! Super fast in responding to my inquiry. Looking forward to getting my first box from Porch Pirates!

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience.Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside.We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback.Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping.Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Porch Pirates Mystery Boxes (porchpirates.us) has 357 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Jodi H.
Nina in Customer Service is great! Super fast in responding to my inquiry. Looking forward to getting my first box from Porch Pirates!
Shannon
My order had been delayed but I reached out to customer service and within minutes Nina was already solving the issue. I really appreciate her prompt response and willingness to get me a resolution fast. Thanks again Nina!
Debbie W.
I had been concerned about my order and I reached out by email. I was then contacted by Nina who apologized for the delay. Explained that they have become very busy and are working very hard to get the orders out and have happy customers. Nina assured me , my order will be handled soon. I appreciated her quick response. I will do another review after I receive my order. Looking forward to it !
Yvonne S.
Slow in recieving,but Heidi responded to my questions as to why quickly and politely. I look forward to receiving my box.
Joyce R.
I haven't gotten my boxes yet .. but I know I will enjoy them when I do get them
Kim E.
Nina was very quick to respond and very professional
Renee S.
UPDATE: THEY reached out to me after my posted review and offered a full refund if I removed my 1 star review. I declined and said I stand by my review. I also have screenshots of the entire conversation. Not once did I ask for a "luxury " purse. I ordered a beauty and wellness mystery box and thats not what I recieved. Instead I got a bunch of useless temu garbage. Some of the items even appeared used. Lesson learned.
Response from Porch Pirates Mystery BoxesJul 14, 2026
Renee reached out to us and stated if we did not give her a luxury purse she would leave us a 1-star review. Unfortunately, we get this threat quite frequently, but we will not rig the system at the cost of other customers who wish to participate fairly. We did offer to refund Renee fully but she declined our efforts to support her, all Beauty and Wellness boxes at this time include 3+ Sephora items which retail cumulatively more than $100 per box :)
Elizabeth M.
Waste of money! Received cheap temu items and other crap that wasn’t worth anything! I spent $135 and was very disappointed! DO NOT WASTE YOUR MONEY!!!!