PopmoneyReviews of popmoney.com

Worst customer service I have experienced...stayed on the phone waiting for almost an hour to get help with a problem. They never answered. I worked with my Credit Union for three days to get POP MONEY to stop a payment after the recipient could not access the crappy App. Was charged a Stop payment fee, even when on the website it goes against their Guidelines. My C.U. refunded my money. I will NEVER do business with them again.

Pathetic Service !! For the past 5 months or so, I have used Popmoney twice a month (only because it is the Service that The American Airlines Federal Credit uses - shame on them !!) The last few transfers have been troublesome, money does not arrive when it supposed to This time, I tried the expedite (paying $2 fee) and th emoney is still not with my recipient Tried calling the Support phone Number - waited 20 minutes and then I hung up, could not wait any longer I have missed my payment deadline I would not use PopMoney again

Yesterday I went to my bank institution and made a big complaint about what was happening to me with my untrasfer money to my niece and they told me that Popmoney will return my money on 3 days, reducing my waiting time on 9 days less. However they did my money return on 24 hrs after that, So,the game is over. Finally.

This site is ridiculous. A family member sent me money using this site. I have just wasted a ton of time trying to set up an account so I can deposit this money. First, I get a message that my profile has been placed on hold, then it won’t let me deposit the money sent to me because it says my bank account is invalid, which it is not. I re-entered it like 10 times & keep getting the same message. Wish my family member just used Apple Pay. If this isn’t resolved tomorrow, I’ll request he cancel the transfer and send the money by Apple Pay. So frustrating! Update: I have tried calling their customer service several times now & always get a message to call back later or hold. I have held for over 45 minutes twice now with no end in sight. No option for a call back from them. This does not seem like a legitimate site. I caution anyone trying to use this site.

Worst customer service I have experienced. When there is a problem, you are asked to call 877 675 6378. Someone does answer but all they can do is tell they will contact another group who will investigate the issue and get back to you WITHIN A COUPLE OF BUSINESS DAYS. There doesn't seem to be any way to talk with anyone who can directly address the problem. Two calls, two actions and I am still waiting to hear if that is all I need to do.

I haven't been this frustrated with a website in a long time. I'm so frustrated that it motivated me to write a review. The website is so bad, it feels like a scam. It won't run in Chrome, I spent 30 minutes trying to add a bank account and couldn't do it. I gave up. I'm asking the sender to find another way to send me money.

Predatory company. Use anything else - Zelle, Paypal, Square, Venmo! Terrible site. So difficult to create an account You really expect people to page through decades of single month pages to enter their birthdate on mobile? Who designed your site, a three year old? Then when you finally get over the hurdle of creating an account, it tells you your account is "restricted" with no explanation, When you try to add a bank account to receive the money that was *already sent and is in their hands*, they say "oops, sorry, check that information". I checked it, it's absolutely correct, and you are holding on to our money so you can make a buck, with no recourse.

Popmoney put the money in someone else's bank account and then said they couldn't do anything about it. I'm out the money and the intended person is out the money and popmoney wont do anything about it.