Pop-A-Lock LocksmithReviews of popalock.com

I WOULD NOT RECOMEND THESE people. I scheduled an appointment 15 hours in advance and they managed to get the Name, car and address wrong! When the tech began arguing with me about the appointment details, I asked if they hadn't gotten everything wrong then how did he have my phone # "Uuuuuuuuhhhhhhh" was his reply. Instead of turning around from the WRONG DIRECTION, he apparently took another call instead. Having taken time off from work and setting the appointment the prior day, he didn't like that I was upset and was reluctant to reschedule if it was on his day off. When I pushed back, he said I was 'blacklisted' and hung up. I called the 'remote call center' and was lied to again. NONE of this would have happened if they were competent. No one apologized, explained, offered a discount or mad ANY effort to make it right. PLEASE use local businesses. I don't know if this is a franchise but I wouldn't recommend this as it currently staffed. I called a local place right after and everything was dome efficiently and honestly. I just have to wait 3 days since I made the mistake of calling 'Pop-a Lock'. Call ANYONE else unless you want to waste a day off or get 'blacklisted' by people who don't care about the customers or their competence. All they had to do was try to make it right. Getting a key shouldn't be so hard.

Pathetic Service and customer care. It’s a straight up scam and lie. My rental car company unfortunately contacted them to unlock the vehicle. It took them more 4 hours to reach within the city. Customer care representatives are rude and lied each time about the ETA. Highly NOT Recommended!!!

They ran my car through my house because they let a guy who was new and didn’t know how to drive manual in the driver seat while he was checking if the key worked but he didn’t press the breaks he pressed the gas petal like a f*ing idiot and broke everything

requested a jump start in SE Austin at my employers address. I had been working late. The car was parked out in front of the business's entrance. A DOD contractor. I was given no expectation of when to expect service to arrive. I got a text message that a person had been dispatched. I started heading to the car. I got a call but then phone did not ring, unrecognized numbers get forwarded to voice mail. I noticed the call as walking and called back. I literally was on the phone with the driver while inside this secure office space . I exited the. building and got the drivers attention. Pop a Lock while I was on the phone with the driver cancelled the service. THis was in a span of 2 minutes. I had been waiitng 45 minutes with no clue to even whether they were going to respond to the call. Then pop a lock dispatcher said that he tried called my number. I was on the phone with the driver. I may phones logs have no record a called from the dispatcher. I was in front of pop a locks driver, when he took a call from dispatch and was told to not provide service. This all happened within a span of 2-3 minutes.

Unfortunately, my insurance company contracts with pop-a-lock for roadside assistance. Nobody showed up for over an hour and a half. When I called the number my insurance company gave me, they did not help at all. Still waiting, I called back. The person on the phone was rude and lied. When I asked her to let me speak to the manager, she gleefully said “I am the manager. Surprise!” and hung up on me. This is while I was stranded with a dead battery, in temps of nearly 100 degrees, with four kids. This is the Staten Island NY branch specifically.

I am not a customer. I work for the management company for the building where someone had called for service. The service technician parked in a 10 minute parking area. Our guard went up to the tech to find out how long he would be and the tech waved him off. The guard told him he just wanted to know how long he would be here and the tech just kept walking and gave him the finger. When the tech came back out, about 10 mins later, I told him all the guard needed was an estimate on how long he would be. I asked why he would just wave him off and then give him the finger? Proudly he replied "Yes I did." I told him there is a right and a wrong way to do things and that wasn't the right way. He didn't reply. He just got in his van and left. I did call their office and spoke to a manager there who apologized and said he would talk to him about it. He was not a good representative for their company at all.

John came out and was super quick with helping me get my cars

Thank you Kat!! POPalock of Lake Charles