Pop-A-Lock LocksmithReviews of popalock.com

I requested roadside assistance from my auto insurance provider for my flat tire on the Florida Turnpike Highway. Pop a lock decided to accept my service request for roadside assistance. After waiting for a while I received a text from a Pop-a-lock technician stating he was 15 minutes away. I responded with ok thank you. Later the technician called me asking my location. I told him I had a flat tire and I was on the Turnpike Highway as I have stated several times. Also, the tracking link displayed my exact location on this highway. The Pop-a-lock technician stated that he could not come on the highway to service my flat tire. This ordeal took 50 minutes. I called my insurance company and had to wait an extremely long time for another service provider to be dispatched to me. Ultimately, it took almost 3 hours to get service. When I called Poplock’s Orlando, Florida‘s phone number at (407) 204-173 to object to how the service call was handled the woman representative was extremely rude and apathetic. She stated that Pop-a-Lock has no wrongdoing because the of the address dispatch provided. It is not just about the address that was provided, Pop-a Lock is a locksmith that doesn't advertise flat tire repairs on its Orlando website. Additionally, since they offer limited services they should have confirmed the address when the technician contacted me. I now had to wait an additional two hours for a service repair mistake that was not my own. Pop-a-Lock (knowing their limitations) should confirm the customer’s needs request instead of focusing on being the first service provider to grab a service request from the dispatching company. Especially we they are contracting out services they don't advertise for. Again, whatever contract conflict or problem that dispatchers and service providers are having is not my problem and I am not the one that should have to suffer for it. As a business, you work proactively work out the kinks. This could have easily been avoided. I have also filed a complaint against the dispatcher.

I have now had pop-a-lock(Alford)out about six times,3/4 times for a friend & twice for myself,each time he has come out within half an hour,he knows what he’s doing & is very helpful & friendly & is the first one I turn to with any problems with any locks on doors or cars etc

Drivers on the road are reckless and aggressive. Unprofessional and dangerous. They might can open your door thru might crash into you. May the odds be in your favor.

Excellent service and understanding of our situation. Changed out our lock in no time. Would contact again for additional service needs. Thank you Chris and Robert

I had a great experience my ignition locked up on my 2009 Ford flex and they told me exactly what to do and it worked.I appreciate it so much they're the best.

Great service young man was very nice and helpful.

I got pics. This is pop lock in Brooklyn I believe. They got 2 roadside requests from me. The first time he said his jack wouldn't lift my truck🤔 he said he would send someone else he didn't. So I request roadside again he never came same guy. Yet he marked that he did. I told Verizon but they don't care. So he got paid for nothing smh. I may switch phone service and just go thru my app.

The Guy showed up on a timely manner- only good thing I can say- ruined 2 locks after working for over an hour! Never got in my house - my son got off work and came over and figured out how to get into the storm door in 5 minutes Pop a lock told me it was because my “locks” were all too old - I had my son replace the locks he ruined - will not use them again.