Shannon
Terrible customer service
I ordered a printer and three rolls of paper. The printer was shipped and delivered through Amazon and I got it in a day. Two weeks later I had no paper, so I reached out to Poooliprint directly. They asked for a picture of the box - it was long gone - then wanted a picture of what I received. I kept explaining that I had the printer but no paper but that got me nowhere. Finally, they said someone would look into it, after at least three weeks of back-and-forth. I ended up filing a dispute with my credit card company. I like the little printer and will order paper for it, now that I realize I can get it from Amazon, as well, and not using the printer will further waste my money. But I'll never deal with this company again.
Response from PoooliprintNov 19, 2025
Hi there, Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you went through. You should never have to spend weeks going back and forth just to resolve a missing item—especially something as straightforward as paper that was part of your order. Asking for packaging that had already been discarded only added unnecessary difficulty, and we’re sorry that your explanation wasn’t properly understood the first time. Filing a credit card dispute should never have become the only way to get the issue resolved, and we completely understand your frustration. We’re glad to hear you like the printer itself, but we’re disappointed that your experience with customer service left you feeling unable to order from us again. Your feedback is incredibly important and will be used to improve our process so that missing items are handled quickly and correctly in the future. If you decide to reach out again, we would still appreciate the chance to make things right for you. Customer Support Team




